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  • Users: mte0910
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  1. mte0910

    Stupid Question (but asked anyway)

    Does my code below do what I want it to? [I want to open a bunch of .csv files, and look for lines that say ACD Call or Give Default. If it says that, grab the line and place it into a new file. So the end file will contain the line ACD Call or Give Default from every one of the .csv files...
  2. mte0910

    CCMA Session Time Out After 20 Minutes

    This may be old news to some of you, but I just found out how to change the timeing of the CCMA session time out. I've changed my values to 600 minutes, but you can use whatever value works for you. Open IIS Manager: Expand the Application Pools folder: Right-click on the...
  3. mte0910

    Call Registers

    Does anyone know how to print/stat (see) the number of Call Registers currently in use?
  4. mte0910

    Hysterical Reporting Question

    I’ve been asked what seems like a simple question, yet I don’t know the answer. In an Application Delay Before Answer report, there are two fields, Answer Delay and Delay at Skillset. The Historical Data Dictionary describes the Answer Delay as CallsAnsweredDelay. It also describes the Delay at...
  5. mte0910

    CGI DBI Newbie

    Here is my code that works perfectly...The question is below... #!C:/Perl/bin/perl.exe use CGI; CGI::ReadParse(*in); $file = 'c:\CBC\UserQuery.txt'; print "Content-type:text/html\n\n"; print '<HTML><HEAD><TITLE>saveform.cgi results</TITLE></HEAD>'; print '<h2>Here are the results of your...
  6. mte0910

    Activity/Not Ready Reason Code

    Anyone every found a way to display the Activity/Not Ready Reason Code on the phoneset display? I'm using 3905's mostly.
  7. mte0910

    Remove Duplicates Ignore Dates

    I have this code that I am using to remove the duplicate entries from a text file. The problem is, I had to remove the date from the entries, otherwise it would make them unique. If I wanted to keep the date, how could I compare each line and remove the duplicates while ignoring the date?
  8. mte0910

    Table Maintenance

    My table looks like this... Field1|Field2|Field3|Field4 RCD00 |Null |data3 |Null RCD01 |data2 |Null |Null RCD01 |Null |Null |data4 RCD01 |Null |data3 |Null I need to run some sort of routine that will then look at all rows and where Field1 matchs, it will combine the data fields and...
  9. mte0910

    Append Commas

    I have a csv file with some lines having more "fields", which are represented between the commas, than others. I need all records to contain the same number of commas. I used the code below to figure out how many commas are in each line, now I need to add however many commas should come at...
  10. mte0910

    Remove preceding newline

    Not sure where to even start, but here goes: Input data: This is a complete sentence. This is also a complete sentence. This is a complete sentence. this is also a complete sentence. Output data: This is a complete sentence. This is also a complete sentence. This is a complete sentence. This...
  11. mte0910

    Remove Duplicate - Ignore Case

    Here is my code...how do I make it ignore case so that it will get all duplicates? open (IN, 'P:\Directory\AFile.txt'); open (OUT,'>P:\Directory\BFile.txt'); my %hTmp; while (my $Line5 = <IN>) { print OUT $Line5 unless ($hTmp{$Line5}++); } close (IN); close (OUT);
  12. mte0910

    Find on line

    Dumb question: This line... s/,.*$//; finds the data from the start of the sentence up to the first "," in encounters, and disregards everything after. What if I want to do the exact same thing, but starting at the second ","?
  13. mte0910

    Delete after X in text file

    ActiveState Perl v5.10. on Windows 2003 Q: I'm trying to find a particular place in a text file, in this case I'm looking for the ":". I want to delete everything after that. before one two: three four five six seven: eight nine: ten after one two five six seven nine I was trying to use...
  14. mte0910

    Get specific line from file

    1st - Total Newby to Perl. 2nd - Using Perl on Windows 2003 3rd - I have a txt file that looks like this... Junk blah, blah, blah Name: App1 Junk blah, blah, blah Source Revision: 101 Installed Revision: 101 Junk blah, blah, blah Installed: Yes Junk blah, blah, blah Junk blah, blah, blah Junk...
  15. mte0910

    Two CallPilots

    I know there is a forum for this, but I wondered if anyone here knew the answer. Can you run two or more CallPilots off of the same switch? Assuming one is dedicated to Multimedia and the other Access Channels.
  16. mte0910

    TWO CALLPILOTS

    Any one know if you can or can not run two CallPilots on one switch? Assuming you dedicated one to Multimedia and one to Access Channels.
  17. mte0910

    Observing Agent

    We have an Option 81 and Witness. About every three days one of the 3905's will get "hung" so that when you try and monitor the agent you get busy as if someone else is monitoring the agent. We know we are having some isssues with running out of conference ports. Has anyone had this or...
  18. mte0910

    Call Variables

    Any body remember how many Call Variables we get in 6? I know it's been 20 forever, but I was hoping CC6 had more.
  19. mte0910

    Witness Symposium DN Calls

    We are using witness with CT Connect to monitor when an agent receives a call. Those get recorded without any issue. The problem is when the agent receives a DN call. CT Connect is getting a message from Symposium Link that states the agent is in a not ready condition. This is technically...
  20. mte0910

    Call Center Configuration

    We have four servers per site: SCCS - Primary (5.0) SCCS - Secondary (5.0) Replication (5.0) Web Server (4.5) Does anyone else run a configuration like this? If so, any problems with Replication?

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