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  • Users: cain12
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  1. cain12

    forward calls back into phone system from cell phone

    Once a call forward to an outside cell phone through an analog line, how could the person on the cell phone route that call back to another extension or voice mail? I have not found a way to get this work, wonder if anyone know any phone system can support this. I only know TeleVantage system...
  2. cain12

    How to transfer call back to other extension from cell phone?

    By setting up route, we can send call to cell phones. But if the person on the cell phone needs to transfer the call back to internal extensions, what can they do? Is there a list of command they can type to transfer calls to extensions or voice mail?
  3. cain12

    Caller ID not display till phone picked up

    We have a CICS system with two CLID PSTN cards. We set the incoming call ring on all DNs. For some reason, the caller ID is not showing on the phones, even waiting for a few rings. But after pickup the phone, it display the caller ID. Or feature 811 would also display caller ID. How can we...
  4. cain12

    CP not answering this line

    We have one incoming line ring on all DNs. All the DN has their own VM boxes. Calls from other lines handled by CP fine -- no answer on DN goes to each person's VM. But this particular line that ring all extenstions does not go to any VM box. I would like to make it go to a particular VM box...
  5. cain12

    You have entered an invalid extension

    I have a few analog phones pluged into ATA2 adapter and connected to a CICS 6.1 box. There are also a Callpilot100 box running version 3 firmware. Someone on this list recommended me to take a 7316E and plug into where ATA is and adjust the volume louder, then unplug 7316E and plug the ATA2...
  6. cain12

    What to do to enable HEADSET

    Following recommendation from this forum (thank you), I purchased a wireless headset, plantronics CS50, for our operator. I plug the headset to the 7316E phone headset jack, made sure the handsfree is AUTO (for some reason it does not show STD on that phone? only AUTO and NONE). Restart the...
  7. cain12

    How to transfer call from analog phone on ATA2 adapter

    We used to have an Lucent styled phone. When it failed, we got a new CICS phone system. We used to have remote extension (5 miles away) using Ericsson's WebSwitch and work flawlessly with Lucent phone system over the VPN/VOIP line. Now, after switching over to the Norstar, transfer call and...

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