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I'm not that familiar with Witness but I have a problem somebody out there has hopefully seen before. Users are complaining that for some agents the only audio that gets recorded is a busy signal. The way I understand it, Witness has a certain number of sets built in the PBX that act as...

We have a Option 81, CallPilot 4.0 and Symposium 5.0. I have a script that routes calls to a voice mail box after hours or if the skillset is out of service. My problem is how can I notify the supervisors if there is a message in that box? They already have voice mail so I can't use the red...

We are on a Notel PBX(81c) and running Symposium 5.0. The agents are using Not-Ready reason codes to track their time not on a call. The codes are working, but the problem is that when they press the ActCode button on their phones, enter the code, and press the button again, the agent has no...

I can see the various not ready codes that users key into their phones while viewing real-time reports, but for some reason the only code that seem to show up on any historical report is the 000 - System default not-ready code. Any ideas? Using Symposium 5.0

Every so often when we try to get to the web client IE shows a "Service Unavailable" error. A quick check of services on the web server shows nothing out of the ordinary. A reboot of the web server will fix the problem (for a while). Just curious if anyone else has run into this and if so...

When I try to Activate a scheduled report while in the report, Symposium gives me an error saying it is already scheduled. If I go to "Scheduled Events" I see my report listed,but it's status is Inactive. If I try to Activate it from there, I get a "Could Not Activate report....." error at the...