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- Users: BrianQHong
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DTMF Tone Not Working During Conference
I have MD v.TSW SP2. When my agents are in a conference, they are not able to press any digits. They have to ask our customer in the conference to press a key. We call an automatic verification system that prompts to enter digits and select menu options. Do anyone know how to activate or...- BrianQHong
- Thread
- Replies: 1
- Forum: Aastra/Ericsson systems
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Calls getting dropped
We get about 2500 dead air calls a day and can't figure out why its happening. A call comes in fine, but no one is on the line. We are using MPower as our carrier. We have a type SL63 board. Anyone know what else I need to do or check to correct this problem?- BrianQHong
- Thread
- Replies: 2
- Forum: Aastra/Ericsson systems
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How to block an incoming call?
Anyone know how to block selected incoming calls from the MD110? I know how to block calls using script manager, but don't know much about MD110.- BrianQHong
- Thread
- Replies: 15
- Forum: Aastra/Ericsson systems
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How to setup Queue Music?
How can I turn on music for calls waiting in queue? When a call comes in, it will play a queue welcome message and then goes into queue. While in queue, it just rings instead of playing music. After 10 seconds, it will play our second message. We have hold music and its attached to our...- BrianQHong
- Thread
- Replies: 5
- Forum: Aastra/Ericsson systems
