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CP150 with Reporting for Call Centre
I have a client with Call Pilot 150 on a NAM, using the Call Centre Enhanced and Reporting for Call Centre. For some reason the reporting system is not capturing her log in/log outs. The ACD is responding correctly (i.e. not sending calls when she is logged out) but when we look at the...- DebSchwab
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- Replies: 3
- Forum: Nortel: Norstar systems
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Forward to VMail and Hunt Groups/Answer DNs
We installed a BCM200 to replace an aging Option 11 for a very picky customer. They have a number of manager/admin asst scenarios, with Answer DNs for the mgr set to appr & ring on the admin assistant's extension. The problem is that the admin assistants want to be able to Forward to...- DebSchwab
- Thread
- Replies: 3
- Forum: Nortel: Business Communications Manager BCM
