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Hello, We have a COT line comming into our system and I can seem to find how the line gets routed to reception. Line is cross connected to an Universal trunk card. It has a route build and one trunk member. What I cant figure out is how does it know to round to reception. Any help will be...

Qwest is making me fill this form out... can you guys help me out... Basically what I want is a PRI... thanks in advance. Qwest 5ESS – Primary Rate Services Voice and Data Complex Translations Form Email form to Complex Translation – USE ONE FORM PER TRUNK GROUP Customer Name: ????? Address...

How do I go about allowing Side A dial (opt 81) local, long distance and international through a point to point to Side B (OPT11). What changes do I need to make to our routing tables to accomplish this. Thank you in advance.

How do I go about allowing Side A dial (opt 81) local, long distance and international through a point to point to Side B (OPT11). What changes do I need to make to our routing tables to accomplish this. Thank you in advance.

I have a loop configured on CEQU that we no longer need and would like to deleted. What LD do I need to go into to make this happen since LD 17 will only allow me to make changes to the CEQU. Thank you

We are on the process of migrating over to Cisco Call Manager and I was wondering if you guys can tell me which Package to I need to us ISGF on the Nortel side. If I cant use ISGF how else can I integrate the two system together. Thank you.

I was just resently giving a database that that has some links to a OBDC source. Is there a way that I can view where this table is link to? Right now the link doesnt work.

Can someone guide me on setting up a pc with procomm to collect and capture records. I already have the tty set up for cdr record output.

Im on the process of rolling out an acd environment for 5 users. What I cant get the acd queue to do is route the caller to and alternative scr key on a 2216 when all agents are busy or are in msby mode. Here is my ACD Queue Conf. TYPE ACD CUST 0 ACDN 6150 MWC NO DSAC NO MAXP 5 SDNB NO BSCW...

Im trying to bring enable a new loop in our 81c. I am getting the following erro when enabling it: DTI0012 = Network loop/card x pack does not respond from IOTES; loop/card x is disable. I looked at the Dual PRI card (NT5D12AG) and the P0 is disabled. How do I enable the P0?

Does anyone know where I can download the newest NTPs. The current NTPs that we are using are really old.

Can some explain to me what NCID on this message? Also wht is IMSG CONN ACK mean? Thank you for you help DCH 24 IMSG SETUP REF 00008015 CH 24 21 TOD 10:22:06 FEAT :NAS FEAT :NCID PROGRESS: ORIG ADDR IS NOT ISDN CALLING #:5913 NUM PLAN: PRIVATE CALLED #:1075660 NUM PLAN...

I am currently dealing with a weird problem. When caller A calls caller B who is currently on the phone, Caller A doesnt get a "BUSY" or "HUNT" indication on its phone. This is a very usefull feature that we would like to get to work. Anyone have any ideas. Here is a copy of the USER A CLS...

Im on the process of preparing a script for one of our marketing lines and I need some help. What I need help on is on the loop. What I want to accomplish is: 1. If caller has been on queue for over 1 minute, give them and IVR with and option to remain in queue or remain in queue. 2. If caller...

I have set up a Valcom v2009a. I have build the paging route (COT), trunk. I have also set up a DSC 8992 FLEN 4 RLI 110 RLI 110 rout 10 (paging) DMI 10 DMI 10 DEL 4 INST 0 (all zones paging) CTYP NCHG My question is how can I get a alert tone when the paging system is active when I call 8992...

Im trying to assign a new OVLA to PW10 but Im having difficulties. I know that I need to get to the OVLA prompt but im unsuscessful in LD 17. Any ideas? I get this far but dont know what to do from here. LD 17 REQ chg TYPE pwd PWD2 LNAME_OPTION NPW1

Im on the process of building a new server and its a perfect time to update from Windows 2000 server to 2003. Is Symposium Server 4.02 compatible with Windows 2003 Server? or will I have to stay with 2000.

I have been assigned the duty to program our option 81 (site C). Per my understanding, this is what I need to program: -Distance steering codes for site A,B,C -Paging -Music on hold -Park -DIDs -NARS and BARS Our vendor has already programmed trunks for local services, long distance and point 2...

We currently have 2 sides Side 1 = Opt 11 (LDN 2000) Side 2 = Opt 61c (LDN 7000). NAS Feature on both systems. For side 2 to call side 1 we have set up a acdn 6000 that ncfw to LDN 2000. Problem: Side 2 When a call is made to 6000 from the console and side 1 console is in busy mode...

We are currently on the process of puting a 81c in a new 6 floor building and I need some ideas on how to design a good number plan for internal extension. -The extension numbering plan that I get to work with is: 4100 to 5099. -Each floor has a different dept working together.