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  • Users: biv343
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  1. biv343

    SE Expansion - Combo Cards are not supported on this platform

    I ran across something I haven't seen before and thought I'd share. This is a new system I'm configuring. IP500V2A, 11.0.4.SP7 with CP 11.0.4.7.1 build 1. End user hasn't had an appetite to upgrade to 11.1 yet. Issue was with a new combo card, P/N 7005049897. System Status and Manager both...
  2. biv343

    Anyone else seeing this in 8.1.52? Service command failed.

    I've started seeing more and more of this lately. I haven't seen it in any previous releases that I've worked on, which is only 4.2 and higher. Service command failed. Cause (Error code -2) A reboot fixes it, but I'm curious if there is any trigger that causes it or if it is some software bug...
  3. biv343

    UC Module and Exchange UMS

    Anyone ever run across this? I have an IPO with a UC module on 8.1. The client wants to use Exchange UMS. The 'proxy PC' is on the domain, logged in with a domain account named voicemail, Exchange mailbox is created, Outlook 2010 installed and works fine. When installing the MAPI client on...
  4. biv343

    Flare communicator download

    Am I blind or has the Flare communicator download disappeared from the Avaya support site? I was using the GA candidate client but it expired, and unfortunately I've been asked to demo the client. I thought I saw it a few weeks ago on the Avaya support site but I can't find it for the life of...
  5. biv343

    UC Module backups

    I'm looking for input as to what others may be doing for periodic VM Pro backups when you have a UC module or Linux server. I don't like the idea of relying on the customer to use a SFTP client to periodically download the backups. Have any of the gurus here come across a fairly foolproof way...
  6. biv343

    Unregistered phone and bridged appearance

    I probably didn't word the subject very well. What I'm wondering is if it is possible to have a extension/user behave as if it were connected to the system when it is not registered. I.E, I would have a user built that doesn't have a physical phone connected, yet when I call that user I would...
  7. biv343

    9608 gigabit adapter?

    Have a customer who bought several 9608s around a year ago before they were put on sales hold. They upgraded to gig data switches and want to know about making the phones gigabit compatible for the PC passthrough port. I see there is a gig adapter for the 9630/40/50 phones, but nowhere on the...
  8. biv343

    8.0 Linux VM Pro user variable issue

    Anyone out there running 8.0 VM Pro on a Linux server that can try something for me? When trying to save a value against a user variable, I noticed that the value doesn't stick. I'm setting it manually via the VM client then doing a save and make live. When trying to query that variable I get...
  9. biv343

    Upgrade license question related to IP endpoint licenses

    I think I confuse myself by reading into things too much. I have a customer with an IP500 on 4.2 going to 7.0. They have licenses for 4 VCM channels. Those get converted to IP endpoint licenses, for a total of 12 IP endpoint licenses. That much I understand. A VCM 32 in the newer software...
  10. biv343

    A VM Pro question for the gurus regarding groups and agents available

    Odd request from a customer on 7.0.5. This site has four hunt groups in different divisons. They would like to overflow from one particular group after X minutes in queue, but only if agents in another group are available. Overflowing in X minutes is no problem, but I can't see any way to...
  11. biv343

    One-X Voicemail provider component status failed

    My head is sore from banging it against a wall. I hope I'm overlooking something simple. Here is my scenario. New install, 500V2, 7.0.12, VM Pro 7.0.19, One-X portal. VMP/OneX on the same Windows 2008 R2 server, 6 GB RAM, crapload of drive space. Fresh load of server 2008, no applications...
  12. biv343

    500V2 embedded file management - I'm missing something

    Once again I am up against something that I thought would be simple. Is it possible to use embdedded file management to upload a new MOH WAV file or can that only be done via TFTP on a 500V2? I can upload new MOH files to 500V1 units via EFM and it works fine, but I get "read only files cannot...
  13. biv343

    Embedded VM - Transfer from AA to group, no queue announcements

    I'm in need of a Friday afternoon sanity check, or a beer. Maybe three beers. IPO 500V2. Version 7.0.12. Analog trunks. Embedded voicemail. Wishing I had VM pro for this job. Calls come into an auto attendant. Callers press 1 to be transferred to a group. Group members ring, all is well...
  14. biv343

    BCM End of new sale announced

    http://support.avaya.com/css/P8/documents/100140385 End of Sale Notice Notification Date: May 31, 2011 Effective Date: March 1, 2012 Subject: End of New System Sales – Avaya Business Communications Manager 50 and Business Communications Manager 450 Region: Global Summary As part of the...
  15. biv343

    Duvoice

    I've searched high and low and came up blank. Can Duvoice function as a central VM for multiple IP Offices, assuming all systems have CTI Link Pro licenses installed?
  16. biv343

    Error in Manager when viewing SCN configuration

    I haven't played with SCN management outside of my lab sandbox. I installed several IP 500 V2 units for a customer and just configured Manager for SCN management. When I open the configurations using SCN management, I get an error stating "VCM support not present" against the units. The V2...
  17. biv343

    Any IPO licensing required for Chronicall?

    I haven't been able to find a definitive answer on Xima's site about any licensing requirements for Chronicall. Do I need advanced edition and agent/supervisor licenses, or does Chronicall work without those licenses?
  18. biv343

    Moderated conference question

    This is most likely directed towards Kyle Holladay, as the question relates to one of the modules he provided, but anyone else who knows can chime in for stars. I'm trying to figure out the moderated bridge queue piece of the conference bridge design posted here...
  19. biv343

    6.1 MR Apps Appliance upgrade - anyone experience this yet?

    Just updated my applications appliance to 6.1.22, VM Pro 6.1-17. Previous VM Pro was on 6.1-15. Upgrade went fine. I rebooted the server, and went to log into voicemail, but no prompts, just dead air. VM Pro logs were full of errors like this: Feb 28 14:23:04 IPOAPPS vmpro [2554]...
  20. biv343

    Export/import config or rebuild? 406V1 to 500V2

    I've searched release notes and this forum and haven't found a definitive answer to what I hope is a simple question. First, the majority of my experience with IPO is 5.0 and above. I have a customer on a 406V1 running release 3 software who wants to upgrade to an IPO 500V2 on the latest...

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