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We had a SSC card go bad this morning in an Option 11c and the entire switch is down. I have a replacement SSC but not sure what needs to happen to get the system up and running again. Do I have to swap out the memory, daughter cards, and the dongle/battery thing? Any other steps?

Recently we setup a Cisco Unified Call Manager and this weekend we integrated it into our Nortel 61C. Physical connectivity is: We have 3 PRIs that connect directly into a Cisco 3925 router. From that 3925 we have QSIQ (3 PRIs) into the Nortel All call scenarios that I can come up work...

I want the outbound caller ID to be the same for every phone. Therefore I only have one CLID entry. That CLID is assigned to every phone. The odd part is that when I make an outbound call from an analog line I get the correct 10 digit caller ID, when I call outbound from a digital phone I get...

We have an option 61 that is connected to a Cisco 2821 via a PRI. I've hit a road block with the dial plan. What I would like to happen is for someone to dial x8500 and ring through to the Cisco dial-peer. Below is what I have programmed currently, just need some guidance on being able to get...

Without getting into too many details of the web I have weaved. I have the need to convert x3051 to x6051 for internal purposes only. I can't use ACD due to display problems. I can't use IDC since I don't need to convert anything incoming. DGT appears to need a route and I don't have a route...

One of our three 2250 consoles is acting up. When answering a call on lpk0 or using lpk0 to place a call we are unable to release the call. Resetting the board (unplugging the 25 pair) results in a fix for one call. I've replaced the console with the spares that I have, all of the spares do...

I am trying to get an internal extension (x8035) to forward to an external number that's a 1800xxxxxxx number. I am attempting to this with LD23/ACD. I tried this using a phantom phone and I can't get it to work either as the system won't allow me to use a 9 when using FTR DCFW. So my...

I am trying to use the verify backup command with Procomm after a successful XBK command. The file will begin to send and looks good. Then I don't even get 1% into trasfering the file to the switch when Procomm disconnects my connection. I've tried this with multiple sites and I get the same...

This is the most bizarre thing I've seen to date on my Nortel. There's a specific company that when they call any of our DID's the phone will not ring on the physical phone however the caller hears ringing and then after 4 rings they go into a general Unity voicemail greeting. It is just when...

I have a site that is unlike any other site in regards to the display. When I have multiple appearances of a DN my display is different than single appearances of a DN. With the mulitple appearances the display will read USER NAME:3990 on the first line then 3917 on the second line of a 2616...

What determines the restriction levels of the FRL? I understand you can have an FRL value of 0-7, where 0 is the most restrictive and 7 is the least restrictive, but I don't undstand what determines the level or restriction for each FRL value. Thanks

I am curious if this can be done or not. How would I make it so that unprogrammed DID's would go to our receptionist. Say I have a DID of xxx-xxx-8000 on our PRI but I don't have anything programmed in the switch for it. This normally produces a fast busy signal or some sort of message from...

I was just curious if or what everyone else does on the phone/voicemail side of things when they need to close the business due to some unforseen event, IE fire, snow, etc. Do you have a number that people can call into that has closure information, greeting with info on main number or...

Okay I saw an earlier thread (thread798-991742) about this same Scam, seems that someone has spread the news of this scam again to many people, hence why I am bringing it up again. As a refreasher the scam goes something like "Hi, I am a telephone company tech and I am doing some testing on...

I have 4 T1's on an option 61c. 2 are used for outgoing local calls and all incomming calls, both are provided by Qwest and are PRI. My other 2 are for outbound long distance only and are provided by AT&T, standard 24channel T. My problem is that when a long distance number is dialed there's...

This one is stumping many people so far. Earlier today I switched our voicemail systems from mermail to Cisco Unity (not my decision). I've done 9 other sites without a problem. Everything works great internally, Unity functions just fine internally. However I am never able to hit Unity by...

I recently have attached Cisco Unity to my Option 61C. It connects through a SMDI link that is controlled by 2 2616 programmed lines. My problem is that when I set the Unity server to take 10 digits nothing works, when I set it to 7 digits everything works except that the area code doesn't get...