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I ran an MST trace to try and find a trunk that is giving incoming callers dead air. I think i have it narrowed down but the port number is not in a format that relates to a card, slot, sig group, nothing. does anyone know how to convert the d-channel port number to card, sig group, etc? TIA...

I have a customer interested in using an IPO R8 for 40 softphone users that will be call center agents. Questions= Do i need an IP endpoint license as well as a teleworker license for each softphone to work? Any thoughts on only using softphones in this scenario? At what point is it a good...

Can someone please explain to me how I can mark a call with an account code whie in the call? All I read in KB and in manager help shows account codes as a way to enter info before the call. In the BCM world, calls through a queue could be stamped with an account code so that supervisors could...

I'm stumped. I have voicemail pro 7.0 (17) with a CCR tree option of 8 that takes callers to a menu allowing you to press 1 for dial by first name and 2 to dial by last name. Once the caller presses 1 (or 2)they are asked to dial by first name (or last for opt 2). The caller can dial the users...

Can a Trunk Analog 4 UNI daughter card be added to a TCM-8 Digital base card? If so, any thoughts on why the Avaya configurator wants me to configure a combo card instead of the analog daughter? I have simple office config of 7 T series phones and 3 incoming CO lines. TIA Thats not my...

I have read several threads and the docs on knowledge base and manager regarding mobility. I have set up a SC like the example in the manual. 777XX, FNE, N, O and i have set up a ICR with an available DID. I guess i'm missing the elephant in the room, but how do i get my mobile app to use the...

I have a Callpilot150 in place that has 20 mb's, basic call center, and reporting for basic call center. The amount of calls and ACD needs have out grown this single CP and I am looking to add another, which i have done before. I wonder if anyone knows the answer to the following: Will the...

can a video conf take place between the 1000 series conf phones and the video softphones? i need one for the conf room and one for a traveling user. TIA Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

I am looking for help trying to create a short code that will allow me to change the out of service fall back group within my Main HG, without having to go into Manager to do so. Any ideas? TIA Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

Will Euro 18D, MLS 12D and MLS phones work with IPO 7.0? We have potential customer looking to move from Partner to IPO and they would like to reuse their current phones. Also, is the IPO a 1 pair system when it comes to digital phones? TIA, Thats not my fastball, thats my hurry up and get by...

HI All, I have an issue that is getting the better of me and was hoping someone could help. IPO 7.0_23 500V2 I have a queueing set up and it seems to be working as needed except one thing. When a HG member places a call that was sent to them from the queue on HOLD, the next call in queue is...

I have a 500v1 with 6.1 calls coming into the hunt group don't show name and number. any ideas? i see number and ext>hg name. Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

I am trying to install 1x on a SBS2003 server. Each time i try to view the web page in the instructions (http://server ip:8080) the service stops. twice I have been able to view the page that says the server has been installed correctly and add the admin portion of the address the service stops...

I have a 400 that seems to have a full hard drive and won't complete the patch i'm trying to put on it. any suggestions on how to clean up the hard drive so i can attempt this patch again? Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

Anyone know of a way to not have to use ** when accessing the voicemail from outside the system? The customer came from an IP Office where they could set up a DID to provide direct access to their mailbox. Someone please either enlighten me on how to get around it or tell me i'm not crazy and...

i read the following in a bulletin from 2008. i have 2 questions about it. Requirements for implementing one-X Mobile 1) one-X mobile is supported on IP500 running release 4.2 or above. 2) A Mobility license required for each configured user. It is the same license as the Mobile Twinning...

We have a 3o minute lock out policy on user machines. If they are on the soft phone and Bluetooth headset for an hour call will the computer still run and recognize that the computer has a program running and not go to the log out (ctrl+Alt+del) screen? Thats not my fastball, thats my hurry up...

I havea BCM400 that is up and working great. I have a block of 50 DID coming into it. We are adding a BCM50 to a remote location and will tie them together with a point to point T1. Anyone know what it is going to take for a call to a direct number on the 400 to ring on and ext off the 50? ex...

I have a BCM450 5.0 connected to a BCM50 3.0 with H323 trunks and it works great. We have 8 VoIP trunks and can make all 8 calls with no issue. We are trying to use the same pool of trunks to connect to an Opt 11 using a gatekeeper. I have changed sooo many settings but here are the lingering...

I ran the precheck and here are the failures. Anyone have any suggestions on what i need to do in order to get the prechecker to pass? Nortel BCM 3.6/3.7 to BCM 4.0 Pre-Check Upgrade Tool Pre-Check version 1.0.6 Pre-Check started 2010/02/19 12:08p FAIL: Default admin user and/or password...