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We have a customer that needs the IP Office Primary 11.1.3 moved from VMware 7.0 to VMware 8.0.... a new VMware host server. My new Primary is already up and ready to go. Backup and Restore is not an option. Long story short, it's broken and Avaya is useless. I have no problem moving the VMPro...

Hello all, I am in the U.S. programming an IP Office in Australia. Customer wants 0 dial out code. I configured the following system shortcode: 0N Dial N 51 When a physical phone dials the digits, the digits are never sent to the System Shortcode. SysMon shows the digits being dialed, but...

I have two customers that are eager to start using Web Manager for IP Office. I went through the Web Manager docs in Marketingtools and searched around tech-tips and cannot find the answer to this question. Can multiple Admin's be logged into via Web Manager making changes without overwriting...

IP Office SE with SIP connected to Edgemarc 4700. Just upgraded the solution to 10.1.2 over the weekend. I got an alarm the SIP trunk went down, after researching SysMon, which was capturing and logging, I found where the trunk went down. Calls were working fine until someone tried dialing...

IPO500V2 - 9.1.10 - 9608's This used to be standard, but it was changed a while back. Now I have someone asking for the old way! User Forwards Unconditionally to another User. Call goes back to voicemail of originator. Customer wants call to go to voicemail of the forwarded destination. Am I...

After installing several of these, I am still confused on how this works. I checked the knowledgebase, not much I can see to explain this. I searched tek-tips, cannot find the answers I am looking for. I have Primary, Secondary and Expansion systems on 9.0. I thought the method to add Voicemail...

Equipment: IPO 9.1.5 Overview: We want to outpulse 6171234567 for outgoing CID. This number is not on the Verizon SIP trunk, so we asked Verizon to allow us to send any CID we want. They want to see 8571234567 in the Diversion Header in order to associate the call. I made the argument...

IPOffice 10.0, currently using 9600 phone, was using 5621. On my old phone (5621), when a Collective Hunt Group call rang, my 5621 showed a missed call if another User answered. My new 9608 phone will only show Hunt Group missed calls if the call goes to Auto Attendant or hangs up. "Log...

Hi all, I have an IPO R10, windows 10 PC with Outlook 2016, also has Skype for Business and TAPI3 installed. I can use the dialer.exe to call from my phone via TAPI. I can also dial an Outlook contact from my phone via TAPI. The problem is Skype for Business (SFB). When SFB is running...

I have a new IP500 install, our second R10, and the Twinning button is not working as I thought it should. 9608 phones, Twinning button programmed and Mobile Twinning is enabled on the User. When I press Twinning, no destination set, I enter my number with 9, but there is no "Done" or "Enter"...

First, I want to say that I have been a member of this group for awhile, and the help on this site is seriously priceless. The past 5 years I have been a field tech which seriously cuts into my tek-tips.com time. Anyways, thank you for everything. On to topic, I just read through hours of...

Hi all, This should not be bothering me, but it is and I want to throw a question out. I have read several posts and looked for this on the knowledgebase and I cannot find a clear answer. Is the secondary server address stored on phone visible anywhere? I dont see an entry in the...

Hi all, I have an SCN with Primary, Secondary and (2) expansion servers. All servers are HP DL360's, all systems are running IP Office 9.0.2 with IP Phones. This has been working fine for over a year. The IP phones on the Expansion server are registered to the expansion itself, in a different...

Hi all, A vendor is trying to setup their Windows Server 2008 to register as a SIP user on my IP Office IP 500V2. All licensing is there, there are also some other 3rd party SIP endpoints registering successfully, as you will see below. When the Windows server send me a Register, the IP...

Hi all, I have a PRI on an IPOffice 9.0 that will activate, but calls drop. I have tried two different IPO's (customer and my lab system). Earthlink states they had a tech out there last week with a TBird and they were able to make calls. I scheduled a vendor meet for next week, but I want to...

Hi all, I have an issue with time on OneX, Web Collaboration and Communicator. I use Communicator, and my missed calls are showing 4 hours ahead of my time. OneX portal also shows 4 hours ahead on missed calls. Finally, and this is where it all started, Web Collaboration will not start...

Hi Tek-tips I have an SCN with (3) systems, the third was added within the last 2 months. The two original systems, and voicemail pro, are running 7.0, the third IPO is running 9.0. Avaya has stated in the past that the SCN will work with different releases, but options will be limited to the...

I have added the SysMonitor.exe and UDP/TCP 50794 to firewall exception rules. Voicemail (server 2012) is plugged into the same data switch as the IP Office, they are on the same subnet. I launch SysMon and in the title bar it shows "trying to connect to 192.168.130.10". Anyone had this issue...

Hi all, I have a new 9608 remote phone installed 1800 miles away. The customer is telling me the phone doesn't ring, and the speakerphone doesn't work. When he presses the volume (-+) bar, the volume icons are on the screen moving up and down, but no sound. I looked around the forums, did not...

I just installed an IP Office 9.0 with a Verizon PRI and twinning is not sending out the originating CID. We emailed Verizon to enable the feature and they responded with this: This feature is called "redirecting number". For this to work, we need to confirm that the CPE (PBX) uses RDN IE...