Search results for query: *

thread1361-1394853 Above is a related thread for a BCM50 that has been closed. I have a customer with BCM400 that has had a few extended power outages. On each occurrence some of the programming is lost. Mainly it's station programming. The BCM400 was installed for a school/church and there...

I punched down the music source 600ohm output to the violet green pair using cross connect wire. I can hear music at the violet green pair and can also get music to play out of any Nortel phone via feature 86 code. But when I place a call on hold can't hear any music playing just dead air...

Just curious if anyone has ran into this problem. Trying to run the debug on MICS 5.0 system. I followed the steps in the FAQ for debug. The problem I run into is when it comes up with the address field. Shows the following: Address: _ This is where I'm stuck. I can only enter one...

I had a working CP150 connected to MICS that is out of commission. I have tried power cycling the CP150 with no luck. It's as if the system does not exist. I checked the ports in the MICS under maintenance/port DN status and all four of my ports show unequiped. Looks like I lost all my...

I have multiple T7316'(4) & T7208(3) phones over 1000' in distance from a BCM-50 KSU. Do I need to use a separate SAPS unit for each phone? In other words since I have 7 total phones over 1000' from the KSU do I need 7 SAPS?

All, I have had this working at one point but due to complaints from the customer on some bogus report information I attempted a clean installation of Windows XP Pro SP2, with all updates along with Call Center Reporting Server and Client on the same PC. Like I said previously I had this...

I have call center reporting installed and operational. I was curious if there are any known bugs with the software. If we try to pull an Agent Audit Report. No matter what date we try to put in to view when the data is pulled the only date it shows is the 18th of May 2007. I can pull every...

Can someone please explain to me how the reserved channels work on the CP150. According to the manual A reserved channel is used when: • a Call Center greeting plays to a caller • Off-premise Message Notification notifies you that there is a message in a skillset mailbox. Reserved channels...

Has anyone experienced problems when the supervisor monitors a call center call that both the caller and call center agent hear a loud click "barge in".

Need some help here. Just installed a refurbished BLF and it is inverted compared to the 24 station speed dial buttons. I reviewed previous posts on this topic and didn't see a resolution for this issue.

DN 221 keeps getting "Activity ID #" on phone. This just all of a sudden started happening and don't know why. I have checked and there are no activity ID's set up in the call center so not sure why this keeps popping up. Only does it on this one set. The user is not entering the feature...

Has anyone had any luck activating Call Center Reporting on Windows 2003 Server?

Does anyone know the current versions of software for both the Call Center Server and Client? I'm having problems with the installation and need to know what is the most recent software available for both. Thanks in advance.

Customer is maxed out with 8 incoming phone lines. I just installed 2 port fiber expansion card and fiber trunk module with a new loop start card in the fiber trunk module. My question is where do these new lines appear on the 66 block?????? This will be the ninth line on the system.

Customer has Partner Plus System with two 206E R3.1 cards, a 206 R4.0 card and Processor Module R4.1. There are about 10 phones on the system. There are 6 phone lines total two for each 206 card. Problem is when someone is using a phone and a incoming call rings "any remaining line" they will...

Customer has Partner Plus System with two 206E R3.1 cards, a 206 R4.0 card and Processor Module R4.1. There are about 10 phones on the system. There are 6 phone lines total two for each 206 card. Problem is when someone is using a phone and a incoming call rings "any remaining line" they will...

Whenever I activate my Skillset it says it's in day mode even though I'm outside of my non-business hours. I have my day mode set to 09:00 and my night mode set to 19:00. Whenever the current time is past my night mode I still get the message saying it's in day mode after I enable the...

I have a MICS 6.1 and using OHP-6000 for music on hold. When listening to the music from a Norstar phone via feature 986 the music is clear. If I call from a plain old home phone it is clear. If you call in from a any cell phone the music fades in and out and sounds like it's playing at slow...

MICS 6.1 with CP150 Basic Call Center Installed. Is there any indication to tell the agents when they have been logged off? They are using M7310 phones and if one of the agents misses a call it will force log them off but there is no indication they are logged off on the phone. The only way I...

At what point would you upgrade from a CP100 to a CP150 to support more voice ports?