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Hello, I need some help on OutDial, I have setup a CCR which when the AA picks up, I can press #1 and it will call the external number, but I do not what to change the AA recording. I have three users that moved out of this office, and they get a lot of calls from important clients, we do not...

Hello, I have a strange problem with our Call Pilot 150. We just setup new Verizon VOIP PRI T1 to our system. When I dail on main number I do get our auto attendant, and I can dial ext like 243, but when I try to dial 284, I get it is an invalid ext, which I know it is not. If I dial one of our...

Hello, I am not sure if this is the right forum for this question or not but here it is. I have a Window XP Pro SP2 computer that when it tries to access our SharePoint website (Intranet) it gives this error: The Local Security Authority cannot be contacted. (This is with Show friendly HTTP...

Hello, My question is will anything be effected if I move computers out of the computer container and into OU. I want to setup WSUS via GPO. I heard in ADS 2000 that moving computer out of the default container cause some wizards not to work right. Thanks,

Hello, We are using SWCA on a NorStar MISC 6.0 and I notice that one of the SWCA says Call in use, which is normal, but the thing that is not normal that it has been on like that all night. I notice last night it was on and thought nothing of it, but today I see it is still in use which is not...

Hello, We have a T1 and POTS lines in our Norstar 6.0 MICS system. I have programmed the Dest codes for our office in NL. It is setup as 93 absorbLenght: 1, Normal: 002. Rte 002 is using Pool C which is the pool are T1 is using. I dial our number 931035...etc, I check which line it is using...

Hello, I know there are few virus that cause your computer's exe and com files not to be able to run, but mine is a little different in that, the users who have this problem, can't open any applications but once they restart their computer(IBM laptops) everything works again. The problem than...

Hello, We are getting a T1 install (non PRI) into our NorStar system, from a call center company (UCN). When there is a calling on the 800 number, they will be sending down pseudo number + the ext for the tech support. Is there a way to setup the Norstar to absorb the first three digits of the...

Hello, I just setup a new back end server, and moved one user account over to test out everything before I move more users to it. When I try to OWA (https://website_name/exchange)and try to login with that user I get a message saying that I could not be logged in, and make sure your users name...

We want to install a T1 (no PRI) and was wondering if there is any issues with having the MICS at software version 6.0 (30BwE02 NAT) ? And if there is any real benefit going to 6.1. Thank you for all your help,

Hello, My company is looking to upgrade our phone system from 6.0 to 7.0. We would like to know if there is any issues with this upgarde, and also if this will cause any problem will our CallPilot 100 (software version 1.5.32.01) Thanks,

Hello, We want to install a T1 card in a Modular ICS 0x32 that has 2 4x0-CI trunk card slot 3 and 4, one combo card in slot 2, a M12x0 Trunk Expansion Module with 1 4x0-CI slot 3 trunk card and 2 4x0-DS trunk card slot 1 and 2. We also have 2 M0x16 Station Expansion Module. We want to keep...

Hello Have a question, I have more people than VM boxes but I do not want to add more as most use their cell phones, but maybe during a day there might be 4 or 5 message in the General Delivery mailbox. Is there a way were the recp. can listen to those message instead of having to log into the...

Hello, I am new to the Norstar system and have a question. I have a 8x24 system system verison 30BwE02 NAT With Lines: 001-0004 031-034 145-148 149-152 153-156 I have all the lines used up except for 153-156. I had the local phone company come in to bring in a new phone number. I have...