Search results for query: *

My customer has a Nortel MICS the changes date when the 1st CO line rings. It alters the date completely, no idea why. I changed out everything except the call pilot vm, replacing MICS ksu, caller ID card, 7.1 software. It still changes the time on incoming calls. I plan on checking the call...

How do I change the number of rings before transferring to Auto Attendant. I have an older Electra elite 192 that has been working fine for years and rarely needs service. I have added parts but never any major changes (except a new voicemail card a few years ago). Someone tried making...

I would like to try set up an option to press 7 in the CCR tree to reach an overhead ringer connected to the AUX port on an MICS. Does anyone know how to do this in a way that incoming callers who press 7 can be answered when people hear an overhead ring? MICS 6.1, Callpilot 150 3.

Is it a matter of NARS BARS that users can not break dial tone on a second consecutive ACOD dial? A user (on Option 11 with a TGAR of 0) accesses a PRI route (with a TARG of 1) by dialing ACOD 720 to get to a remote location. Then the call is on an Option 81. The user accesses an additional...

I set up a ring group (003) on line 31 to ring during the manual "night ring" period. It should ring an aux ringer and a couple of sets in a plant and shouldn't go to voice mail or ring reception. But it still rings reception and goes to voice mail. Can we get this to not ring voice mail/...

BCM 450 6.0: Is there a conflict in using forward on busy to vmail and the camp on feature? Phones trying to camp to a specific foward on busy phone get denied. The transfer to vmail tone was also eliminated in mailbox on the set being forwarded to.

Is there a way to eliminate the voice mail one that occurs when foward on busy call goes into voice mail "bee deep". First we go rid of he ring, now they want the voice mail transfer tones gone. I know that a buton forwarded phone dosen't make tones...Tried playing with different capabilities...

I have a customer with a CS1000 with offsite CallPilot linked via PRI. Only a few users are still on Callpilot VM, the rest have been converted to Exchange. During the evening MWI lights are going out on the Callpilot extensions at this one site (don't think it is midnight routine checked ovly...

I can' make hese lines ring. I installed an IP400 analog trunk to an ip office 3.2 system and installed five ground start lines the first of which is ending in 29xx and assigned them to incoming line group 5. I need the lines to ring at a given hunt group (29xx) which has 4 sets assigned. I...

I upgraded an IP office 3.2 (57) to 3.2 (69) and the voicemail to the 3.2(39). Now the Feature Key server shows a red x. The key service shows started. The IP address is in the manager for the voice mail server which has the serial dongel. Tried reboots too...repairs... any ideas on how to...

This could save some Callpilot administrators/help desk personel alot of time. Nortel freeware for resetting passwords: http://www.nortel.com/corporate/nortel_on_nortel/callpilot_pass_reset.html

IP sets at one IP routed remote site can contact callpilot and listen to greetings but can't record new greetings. Ths site was able to record greetings when first set up. Since then the Call Pilot 2.02 has been rebuilt, so I have deleted and reinstalled new mailboxes, but no avail. I changed...

Is there a way to forward calls to the attendant DN when all ports are busy on Callpilot (5.5 CS1000 and 4.0)? Incoming calls are presently getting RNA. It looks like you can give a busy tone if too many calls are in que for CP but there is not a re-route option. Is there a workaround for this?

I have a New Call Pilot upgrade that has unified messaging synched wih e-mail. I tried to set up external e-mail server (entered the FQDN and IP of he oubound microsoft e-mail server). "My call pilot" set on the administartor's phone was set to forward to an non-local e-mail address. Used a...

Have a Option 11c RLS 24 with two PRI circuits. the point to point is fine. The other one has problems on the dchannel. About every two days PRI 1 locks channels on the Pri. When locked up if more than a line is busy, additional callers get a fast busy when calling in. I have replaced the PRI...

on an option 61c with 3904 sets (4.0 software). Can you set up distinct ringing for differnent types of calls on a given set? when 911 calls into the security office we want to notify them that it is 911 calling via distinct ring tone.

Option 61C with OTM server. We want to add logging for the attendant console, add internal calls to the OTM reporting, and get clid information for all incomming calls. OTM presently logs all external calls, incomming and outgoing ( many do not have clid data on incomming calls ). We added ICDA...

BCM 200 rls 4.0 that I installed a new PRI module. Now has odd problems. Shortly after the upgrade the power supply died. I replaced it and the hard drive, which was recomended because of odd PRI lock up issues and services that would not come up. The system came up (with no keycodes) and...

I have a multi site TM 2.2 Windows 2003 Server, with the latest Nortel Patches and Service Pack 1, that dosen't stay stable (can't ping the network, and have to reset the server). Can Service pack 2 be applied to the server (the initial installation and configuration said it worked with service...

Does anyone know a cost effective wireless point to point solution for phone system extensions (working with Nortel or Avaya). I have a customer building at a small airport with no trenched in cable that needs a phone and a new system. Any suggestions would be great.