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I just wanted to find out if anyone of you guys know of a site/forum for Toshiba CIX Strata administration? I've loved all the help and support on the definity systems I gotten from you guys, I started a new job and they have this 'wonderful' Toshiba Strata CIX VIop system. Unfortuately not...

I need a bit of help with this request, not sure if it is something that can be done as well. We have a Definity G3; I have a need to setup an auto attendant on our main line that the receptionist usually would answer. There has been a staffing reduction and 2 days out of the week the front desk...

I'm hoping you guys can give me some clue as to why I'm having this issue on our Merlin Magix. The issue is when we forward out our main number from the receptionist to an extension it will ring once on that extension and bounce back to receptionist. 1 ring isn't enough time to answer that...

I have a Merlin Magix and we use WinSPM to administer it. I'm wondering if anyone of you guys have seen an issue like this with the SPM software. I built a new machine and loaded SPM all the way to 8.0 from ver.5. Now I can connect up just fine with it using the direct connect and com port 3 @...

I have a Definity G3si running Cm2.0, I have an easy question in regards to Ports. I'm in need of one extra port for an office and we currently have one unwired port on a TN2224 card but it is labeled as Equipment Type: Attendant 2 in the swtich. How can I change this port type to be TTI port so...

Hey guys- What I'm trying to accomplish is add a new block of 100 DID's to our switch. We have a Definity G3 on release 13. I've added the new 4 digit ext to the Incoming Call Handling Trmt on trunk group 1 our ISDN. but I continue to get the busy signal when I call one of the numbers. This new...

I have a definity G3si V12 We had this TN750c laying around and I wanted to make use of it so i popped it into an open slot on our prologic. But I'm unsure how to set it up to get announcements recorded to it. I've found a couple of thing doing searches on this site. Setup the FAC code to...

We have a G3si running R12. The receptionist uses a 302c console phone. Here's the situation- I was visiting another organization and noticed they had the same Console phone as we use and are on a Definity prologic system as well. Talking to their receptionist I notice that there were a lot of...

I have a Definity G3si R12 Switch - This is probably an easy question, here's my situation. We had an internal department split off to another building. A new switch was purchased and setup for them. This Department used up 166 of our digital ports in 3 different prologix cabinets. So I...

We have a Definity G3si-v12 with a Definity Audix system. My problem is we have an outside vendor that wants to be able to call into our company and leave a voice message twice a week with current updates and such. These updates need to go to the voice mailboxes of Manager in each department...

My problem: A caller calls extension 7501 which has the voice mail setup as an auto attendant. The Caller can select option 1 for a certain group or option 2 for another group or stay on the line to leave a message. When option 1 is pressed the call goes to a phantom extension that has a...

Merlin-Magix w/intuity Audix LX 1.1 First off I want to apologize for some of the examples I'm going to use in my question below. Forgive me; I spend most of my time in the Definity world :) I have a situation where our AA in our remote office has quit and the position is going to be...

We have a Merlin Magix that is hooked to an Avaya Intuity AUDIX LX R1.1. I think this is more of an Audix question though. Is it possible to apply a broadcast greeting on everyone's voicemail? So when a customer calls in to anyone of our extensions the same broadcast greeting is then played...

In active directory we set our OU's up by building. Problem is when we have a user/group of users that moves between buildings it is easy to move the user account to that different OU. But the main issue is our computer accounts aren't named using the users name/last name which would make it...

Does anyone know where I can find the Merlin Legend Reporter software? I’ve started looking at all the floppy's and CD's that came with the Merlin Magix when it was purchased thinking it might have been included on one of the CD's. Was this software bundled with the purchase of the phone...

I've asked you guys which software to use for Call Accounting on my Merlin magix and Tapit was the one that was mentioned numerous times. I've downloaded the software and started the setup, but I'm stuck at the beginning testing the SMDR port for data using HyperTerminal. Unfortunately I have...

I figured you guys would be the best resource to ask for a recommendation on Call Accounting software for our Merlin Magix. I'm looking for something that is very easy to setup / configure (possibly easy enough to do it through a remote RDC connection) for our remote office. If I can avoid the...

HI, I could use some help. Problem is I have one extension that when a 9 is pressed to access the outside she gets the wave off tones. This user is able to receive both external / internal calls but is unable to make any external calls. Worst part about this is this switch is in a remote...

I know, I know this is a Definity forum. But by chance anyone of you have any experience in the use of a Merlin Magix switch I could use the help. Problem is I have one extension that when a 9 is pressed to access the outside she gets the wave off tones. This user is able to receive both...

working on a Definity G3 R12 I'm wondering if any of you have run in the problem of expensive calls being made after work hours. We have an eCas server that records the calls, extension and time they were made. My thoughts are that it is the cleaning crew at night making these calls. My...