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Skillgroup RTD Problem
We are using ICM V 5.0 with Nortel Symposium V5.0 and have run into issues with the base / sub skillgroups within ICM. To put it simply ICM is updating the sub skills correctly, however the base skill is showing agents still logged into it after they have been removed and is out of sync with...- charliesp
- Thread
- Replies: 8
- Forum: Cisco: Intelligent Contact Management (ICM)
