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Hi all, I have a customer that is thinking about going with a BCM 400 4.0, Call Recording and Silent Monitoring are a make it or brake it deal for him. Can anyone who is using these features give me some feedback on how well they work? For Example: 1. Are both call recording and Silent...

Hi all, my customer has decided to upgrade to 4.0 by replacing the drive. My physical memory is at 256MB and has a MSC "A" with two MSPEC 3. I understand reprogramming of VM and CC is required. Now what I need to know is: Does Telephony services stay, or do I need to reprogram (the...

Hi everyone, I looking to upgrade to 4.0 and I would like to image my current 3.7 drive so incase something goes wrong, I can load it with out having to reprogram again. I have Nortel's imaging tool but for what I understand it is used to load an image not to create one. Any suggestions will...

Hi everyone, I'm getting ready to do a full backup on a BCM400 3.7, and need to know if there is any services I need to stop before doing a full backup. Also, I heard of enabling "F" drive, how is it done? I understand it is to backup to an external drive instead of backing up in the BCM drive...

Hi all! I have a customer with a BCM 400 rel. 3.7. The VM and CC stop responding out of the blue which at that point AA won't answer incoming calls (PRI). When you call the main number (Local or Toll free) it just rings forever. The IT person onsite has been clearing the problem by coldboot the...

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