Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. grodriguezma

    CM2.2 Bug? Unable to get busy after ringing!

    Anybody has same problem? After upgrading to cm2.2, customers calling are unable to ear busy tone after ringing. Acording to our business roles, depending on agent availabilty we decide disconnect customer, before answer the call, with a simple vector treatment : 01 wait 2 seconds earing...
  2. grodriguezma

    Call Prompting with Concerto (Davox) system.

    Hello all, I'm trying to find out the way to play a voice recorded message to customer once contacted and before deliver to agent using a Concerto system. Know anyone if such functionality is available in Concerto system ? If not, do you have any other brand/model of dialer with this feature ...
  3. grodriguezma

    How Identify processID using a specific port?

    Can anyone tell me a way to identify which processID is using a specific port in Solaris 5.8? Thanks in Advance.
  4. grodriguezma

    Genesys & MD110: Routing calls using a 'cti group'

    Hi, We're implementing Genesys ERS 7.0 on a MD110 PBX and found that only one (concurrent) call keeps in CTI group while router decides appropiate ODN (ie: no available agents). Meantime other calls arriving such CTI group are tone-busied. Does anyboody know about this issue ? and do you know...

Part and Inventory Search

Back
Top