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I have a company with two sites connected by VPN with a 406v2 at each location. They are set up with SCN and centralized VM just fine. What I need to do is make it so a user at each location can be a member of one hunt group. I'm not seeing the way to do this and have not found the solution on...

All, Nothing has changed on our config, but now I'm getting a user telling me that when she tries to dial a number that there is a "cannot dial this number" error. She's trying to dial a 847 Area code. I've already checked the short codes and don't see a conflict. Here is the log...

There seems to be some trick to getting the second line and conferencing them in. Can anyone help?

I have this issue that pops up every so often where all calls stop flowing and I get a standard message like "your call can not be completed at this time." As soon as I reboot the switch it's fine, but that's not really an answer to the problem. Is anyone else seeing this? Is there a known...

If I change from Intuity mode to IP Office do the users need to change anything or do they need to only know the new prompts? Also, will I need to reset up any Auto-Attendant settings? Thanks!

Is there any way to prevent someone from plugging in a phone a creating their own ext? Someone keeps plugging in a phone at a remote site and it created an ext 9. That kills all outgoing calls... Thanks!

Anyone have an issue with Polycoms and the 16 port expansion module? What happens is that when you hang up the polycom it won't get a dial tone again until you power cycle the expansion module. One thing that is different is that it appears that the firmware is newer on the expansion module...

I have a client that believe it or not, does not want the headers played when they check their messages. They do however want the option to play them on demand. How would I change this? Thanks.

I have a strange one with a client. She accesses two mailboxes, a personal one and a general one. Below is her description: This is what happens: When using Phone Manager window: 1. Double clicking message box for Bob the voice tells me I have no new messages. I press #1 and the voice tells...

For some reason I am not passing packets from inside to outside. This is a pppoe authentication with ATT. I DO get an IP and can ping from the outside interface with success but not the inside. Here is my config: ktlamr-pix(config)# sh conf : Saved : Written by enable_15 at 14:47:58.143 UTC...

Ok, first I did a search and got no results which is odd AND looked through 63 pages with 40 posts a page.... I would like to upgrade my 4610 and 4621 one-x phones to use on my 406. I know there is a way but I have not found it. Much thanks!!

I have the session set for 60 minutes and it still forces me to work offline. Has anyone else seen this?

I have an issue that is odd. I go to log in a hot desk user into a clients switch and I get a call rejected error. It is the default set up and exactly like my system and I have no problems. ...anyone?

I have a client that must enter their extension and password from their own phone. Could this be because I have the short code "Nxxx" in the phone switch? It's very odd. I've never noticed it before. They should be able to hit the messaged button and enter their password and be in.... Thanks!

I have a very impatient user who wants a cheat sheet on how to key ahead when retrieving voicemail. I don't have access to an extension right now to make one up on my own.... Does anyone have that info handy? Thanks!!!

I have a credit card machine that I need to dial straight out without dialing 9 first. Who has the good answer....

Last night after moving a system from the lab to the production environment I started getting an error. When I press the messages button on a 4602 it rings once and then silence. It used to work. I had to change the IP's on the switch and voicemail server to the production range. I have since...

When I try to dial into voicemail on a new system it rings busy. I hired a "tech" to work on a system for me and I have a "few" issues. The biggest is the voicemail. It is not working, it won't create the mailboxes on the server, etc. Now that I am at 3.2 you can not enter a password to connect...

I had a tech who didn't follow upgrade instructions and went from 2.X to the latest release. Sadly, I was standing right there and didn't register what was going on... It is now stuck in a loop of rebooting. How do we fix this...

Dail by name is partly not working. If you access the company directory when dialing the main number. For example, press 9 then try to dial moore, or powell (I did you get 'name not found'. I've tested most of the numbers and most of the dail by name works, but a few do not. It has not been...