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CM 6.0.1 I have been reading through documents and searching the internet for answers, but seem to be missing something. Due to the need to remotely work from home because of the COVID-19 pandemic, I have a department that would like to pair an extension with a cell phone, but they want the...

We have ACM 6.0.1 with Call Center Elite. We have a half dozen multi-tiered ACD groups (split based). I would like to convert them to EAS groups (skill based). Can I convert them one by one, or do I need to convert them all at the same time? That is, can I have several ACD groups, but have...

We have an older MCC and need to replace the AHD1 fan speed controller. I understand it will be service affecting. Any thoughts on how long the cabinet will be down for this work?

CM 6.0.1/SM 7.x We are preparing to replace our Modular Messaging system with ESNA Officelinx (virtual servers and SIP). When I make a call to the ESNA system from a digital or analog phone, the audio rarely skips. When I make a call from an H.323 phone, throughout the call, the RTP flow...

I just received a batch of 9611G phones, brand new. Interestingly, the mac address the phone reports is the same as communication manager reports. However, the network switch sees it as a completely different mac address. When I do a network capture, the phone seems to be using the mac...

Avaya Aura CM 6.0.1/MM 5.1.2 Suddenly, this morning, the message waiting indicator is not clearing once users delete their messages from the server. Thoughts why this might be happening? In 16 years with Avaya equipment, I've never seen this happen.

Avaya Aura CM 6.0.1 I have a perplexing issue. There are several extensions in one building that are experiencing one-way talk path issues (the other end can not hear them) on International calls. Not sure if it is all, or just some International destinations. I am in a different building...