Search results for query: *

Having a problem with our conference server. CM 4.0 We have some A/V equipment that dials out via an analog line off the PBX. Whenever that equipment is used to call into our conference bridge the caller is significantly lower volume than everyone else. I did notice hte ip-codec was set to use...

Our IT security dept is requiring we change how Avaya connects to our systems for support. They want all the modems out of the environment if at all possible. So here's the question, does anyone know if Avaya can support a B2B VPN connection to provide support services?

We change the IP address of our Solaris 9 box and now we can't get connected to one endpoint. here is the error while tracerouting to xxx.xxx.222.11, traceroute: Warning: Multiple interfaces found; using xxx.xxx.222.13 @ ce0 traceroute to xxx.xxx.222.11 (xxx.xxx.222.11), 30 hops max, 40 byte...

I pretty much understand what this means, but how can I tell which PN's are having the issue? Event Event Event Event First Last Evnt Type Description Data 1 Data 2 Occur Occur Cnt 2331 No VOIP channel, PN <-->...

While trying to add a login I consistently get: Error modifying user parameters, system call failed. Password: Your account is locked. Maximum amount of failed attempts was reached. Error modifying password aging parameters. Yet I can login to both the web interface and via ASA with no issue...

We are having an intermittent issue where agents are hearing a DTMF tone while on a call with customers. the only isolation we've been able to do so far is that this happens on calls routed between sites via IP tie trunks. It would seem if it was a misconfiguration of those trunks this would...

I have some 4620 sets that the users have simply unplugged and I can't seem to figure out how to get them unregistered so they don't show up in the display alarms report.

I'm seeing a denial event type 2111 thats says "MAx VuStats displays actv" Is this an administered number, or a function of some other capcity number? I can't find it anyhwere, nor any info on how to figure out the max allowable Vustats displays. any help is appreciated.

While I'm aware of how to program it, Does anyone know the legalities of redirecting a 911 call to an internal call tree that prompts the caller to select 1 to speak with security, 2 to continute to 911?

So the business wants to look at a Genesys implementation and Genesys is saying they can accomodate 20 calls per second. Now the business wants to know what is the max call rate the Avaya can handle. We have a CM 3.1.1 in a multi connect environmet. Does anyone know where to find that kind of...

So we built the IP trunks in between 2 of our sites. All appears to work fine with the routing but I have just found out that one fo the requirements is for the ANI of the original caller to carry through should that call be transferred across the IP trunks to the other site. They are H3.23 IP...

We recently implemented a 45 sec ACW timer on the hunt group, but I am getting reports that it is not forcing them avail after the prescribed 45 secs. Any ideas what might be overriding this?

We are looking at Reliatel from Tone software to help us manage outr telecom infrastructure, and I was wondering if anyone here has used them, or was familiar with this product?

We recently upgraded from CM 2.2 to CM 3.1.1 and are having issues with the link to CMS. it seems to be flapping. There are 2 other ACD's on the CMS that are working fine. Anyone seen this issue with CM3.1 before or have any ideas? So far Avaya is still " looking into it

We are looking into automating system reports for traffic engineering and operational metrics etc. we have looked at eHealth from Computer Associates (used to be Concord) and I was curious if anyone is familiar with ReliaTel from Tone software?

In audix when you are leaving a message, the caller is offered the choice to make the message private. This prevents the subscriber from being able to forward the message. The question is how ccan I disable these feature for a particular subscriber, (if at all)?

what could account for the "other" in this trace? It appears throughout the trace but I can't define it. Always 20 secs, and only while "Available". 2/28/06 7:39:58AM 1 AVAIL 3:05 n n n n 2/28/06 7:43:03AM 1 OTHER :20 n n n n...

We are interested in using some kind of software to help us do Voice systems capacity planning, analysis and testing. I have heard of Empirix but have never used or even seen it used. Has anyone out there used Empirix or know of a similar product they'd like to recommend? Also, does anyone...

Does anyone have any documentation on these boards. We believe we are overusing them but Avaya does not seem able to provide us with any information on how to tell when a VAL board is getting overburdened. I am familiar with the "list meas ann" reports. I can find docs describing the report...

Just a general question to see how others are managing the automation of the monitoring of PBX metrics. Metrics such as the "list measurements" reports on the PBX.