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I have been asked to look at a interesting issue. BCM450 at head office with 5 VOIP trunks(Lines 1-5). BCM50 at branch office with 5 VOIP Trunks(Lines 1-5). The head office is getting hit constantly with calls on the 5 VOIP lines. Suspect hacker dialer. Calls are attempting to go back out of...

I am trying to set up PCR to send to an email address. I do not work with the mail server so I have to provide the information to them. So far I have not been able to get it to work. I keep getting" No vaild PCR email server configured" I am using the task based guide but need a little help...

Does anyone know if Avaya has resolved the R9 VMPro SFTP failure to connect to the SFTP client used to connect to Contact Store?

I am trying to do something that might be impossible but you folks have worked wonders before. Lan 1 has IP 10.232.206.59. There are 30 ip phones. everything works great. Lan 2 has IP 192.168.43.1. There are 10 ip phones. Lan 2 is connected to a local loop to a remote site. On the end of...

I have a BCM450R6 with 249 IP users on it. On Friday at 16:47 I logged in and within a minutes the system crashed as per log below. I lost all IP Phone details and when phones came back up they were asking for a DN. I was adding 2 more ip phones but never got the chance. Here is the alarm I...

I have a IPO R9 with a UCM module. Setting up Contact Store on another server. Have FreeFTPd installed on server. If I go onto my UCM module at the root level, I can SFTP and login to the FreeFTD client. If I go on to thru the Voicemail Pro client/General/Voicemail Recording and do the Test...

I am trying to create a custom context to restrict sets from dialing long distance. I put 1NXXNXXXXXX in the context and name it Deny LD, and select deny on all outbound routes. I then go to the set and select "deny LD" under call restrictions. Set is not restricted. Still able to call LD...

New to E Metrotel. Just got a UCx50 Demo kit. Got SIP extensions working as well as Nortel 1120 set. Now trying to set up SIP trunking to local carrier but there is only 1 LAN port on the box. I have left it at default for my testing purposes to simulate a customer LAN. MY SIP provider says I...

I have a IPO 8.1.69 and I am trying to change the holdmusic file using embedded file management. When I try it I get :"HTTP request failed: 405 Method Not allowed. I have the phone file server set to "memory card" and ip to 0.0.0.0. I am trying to do this while using RDP to a win2008 server...

Have a IPO running 8.1.69 with a UCM card running 8.1.98. Been working great for 8 months. Last week people could not leave messages. Auto-Attendant still works and you get to the person's VM and hear the beep but no message recorded. Tried accessing web-controlbut get this: Traceback (most...

Question: I have set up the email tab in "general" with the information for the exchange server. Do I have to put the same information in the System/SMTP tab in IPO or should I leave this blank? Thanks

Working on a BCM450 R6. It has 20 IP sets on it and trying to replace 20 more digital with ip. Keycode applied ok. I changed the extension number on a digital set. When I try to add this set as an IP, I get "invalid DN". Ip set range is set to 100 sets, including the one I am trying to use...

There is a CS1000 with a PRI from Carrier A that is working fine. It is set up as a TIE. The carrier is sending 4 digits. I installed a second PRI from carrier B. I have it set up as a DID. I can make outbound calls OK but when calling in on a DID it goes to the attendant. I assume that this...

I recently upgraded a BCM450 from R1 to R6. Everything has been smooth for a month and then voicemail stopped working. I have rebooted, power-cycled, and replaced the power supply and still the same. I cannot do F985, or access it from the application. The alarms and service manager tell me...

I am still working on Contact Store. I have a UC110 with CS on a win 2008R2 server(64bit). Running latest release on both. Have the SFTP setup between the UC and the win server and is working properly. Calls are being deposited in folder on server. Registry key is set up. CS is running and...

I am having trouble setting up Contact Store with the UC110 card and looking for some help. I have read posts on this and even applied the "sharing" config. The manual says : If ContactStore is to be installed on a separate machine from the Voicemail Pro server: 1. Check that the Voice...

I have been trying to set up a holiday schedule in VMpro to work with the business and non-business menus. I have read all the posts and have tried everything I can think of in my lab but it just does not seem to work properly. I have been testing by making today's date a holiday. Here is my...

Have IPO8.1 with VMPro and and CCR. Night AA plays up to 10am and then Day AA takes over. Everyday at 10am for about 10minutes calls just ring and ring with NO AA answering at all. Between 10:10 and 10:15 the day message kicks in and all is well until the next morning. I have checked and...

I have seen some threads talking about this but no real answer. I have IPO 8.1 with CCR 8.1 on a clean win2008 server. All seems to work well except for 1 thing. On the customer PC when logging in as supervisor there are no tabs in the report view. If I use the same login from the Win2008 PC...

Customer has a CS1000 4.5 with a 1100 series Signalling Server and a MGC card. About once a week the IP phones go down and we have to reset the MGC and SS. Only alarms I see are the following: ELAN009 ELAN 0 host 137.135.128.20(SS) disabled, write to socket fail due to far end disconnect or...