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I have added a Multi-user extension that is designated to hot dial a different extension when the handset is lifted. I registered a Mitel 5302 with the extension but the 5302 ignores the hot dial. If I register a different phone (6930) the hot dial function works fine. I also noticed when I...

This morning I had a report from a coworker about them calling into the Mitel and the it sounded staticky... Over the course of the morning I made some internal calls (extension to extension) and on a couple of them I experienced the scratchy, static sound in the voice quality as well in the...

On the MXE III raid array, is drive one in the bottom slot? thanks, Jim "If I had known it would turn out like this, I would have become a locksmith" Albert Einstein NCSS, NCTS, NCTE, CS1000E, Call Pilot Avaya IP Office Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG

I've seemed to have gone brain dead...I am wanting to locate the extensions on a system that are SIP. I was thinking there was a SIP category under the Advanced Config, but I don't see it and I didn't seem to be able to locate SIP extensions under maintenance commands. Is there a way to...

We have a couple of TA7102 terminal adapters that work wonderfully for voice, but when I tried to connect them to local fax machines, the faxes are failing. I thought it was a SIP trunk issue until I attempted to send faxes internally and received the same failure. When I dial the fax...

I have gone brain dead on how to make a ringer ring when the main phone rings apparently...I have a 5330e, ext 3xxx, and I want to add a ringer (SIP ext 9xxx) to ring when the kitchen phone rings. I don't seem to be able to add the ringer as a key on his phone as a multicall or single line key...

We are a county government agency with a dispatch area that receives transfers and calls from our local 911 as well as other police agencies and on a very rare occasion two dispatchers will answer the same call where they can both hear and respond. This happened last night on an external call...

A couple of years ago, our system was migrated from PRIs (two) to SIP trunking. One of the results of that move was a major trunk alarm as 85% of the trunks are offline. I came onboard a few months ago as an inhouse telephone tech guy and I disabled the 46 PRI channels to no effect and added...

Occasionally I need to delete an extension appearance from all sets to do something else with it and if it is a key appearance on several sets I find myself combing through dozens of sets to find all appearances. All maintenance tells me when I choose locate it is that its a non-prime broadcast...

Our system has a couple hundred phones and several dozen of them are 5330e. It seems in the last couple of months clumps of these 5330e phone started suddenly losing contrast to the point I'm beginning to wonder if there's a setting in the controller that might affect this. I don't know whether...

I have downloaded a MiVB software installer tool for 8.0 release software onto my Windows 10 laptop, restarted the machine and there in no exe file or shortcut to open the tool up with...what am I missing here? Thanks, Jim "If I had known it would turn out like this, I would have become a...

I was noticing one of our MXE III has no card battery inside (frontward from the i-button) and I was wondering if Mitel still uses those or if its a hold-over. If they still use them, does anyone know what battery it takes (for I can't really find any info on it online)? Jim "If I had known...

We have a spare MXE III with RTC, SATA Raid, etc that our local county government ordered in case of hardware failure. I am wondering if there were a scenario where the MXE III failed, could I just swap HDDs from one cabinet to another and have it come up and work, or does the Mitel software...

I discovered one of our 250g HDD is bad in the SATA RAID (#2). Four or five years ago I replaced one of them and at the time I was thinking that Mitel said the model numbers of the drives have to match, etc, so we ordered a matching model and I replaced the defective drive. I don't recall the...

It seems like in the last couple of weeks folks started reporting a 3 or 4 second delay between the time they press the transfer key and the transfer actually takes place. If they hit transfer and hang up, the transfer doesn't take place. I have tested it on a few phones, across several keys...

We are a county sheriff department and a while ago we changed Telcos for outside lines and maintenance. Our trunks are now SIP and the recording solution that we use is Eventide and prior to the SIP trunks it recorded all calls flawlessly, but apparently no amount of work or tinkering they do...

I retired from our local ILEC 3+ years ago and last summer I got rid of my notes and books making room, as I was sure I was never going to do the programming gig again. A few months ago, I was hired by our local county government IT dept to manage the MiVB systems and voicemails...most things I...

I have a call flow I recently built with seven menu points that blind transfer to extensions (all extensions start with 33XX). I also have a multi-key built to gathered digits. The issue is whenever we try to dial any extension (3XXX) it ignores the multi-key and sends the call to menu point...

Our local county government is currently using a MiVB 8.0 PR3 with 250 users on a MXE III and a Nupoint blade on a Dell and our office maintains it. We are looking at separating our department (Sheriff's Department) from the current config and going with a new MiVB virtual using Hyper V on a...

I have a call flow with menu points for a department and they are now wanting to add holidays to the call flow. Can I insert a schedule at the beginning of the call flow, or do I need to build a new one. When I add the schedule, it throws the rest of the actions under unused tab. Thanks "If...