Hi All,
I'm working in a directory enquiries call centre and am attempting to construct a piece of software which will provide a live feed of certain events. These events take place in the application (vStation), which is used to search our directory listings. These are CTI events (call_start...
Hi,
I have a problem query which is run against call data in my call centre. The data contains fields like 'TIME', 'DATE', 'BTID' (ID showing area) and 'Answering location' (Shows the telephone exchange the call came in on). My query groups calls on an expression based on the BTID and...
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