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Hi, I have a customer that has R8's installed in 4 sites and they want to add another site (all tied together via scn) They do not want to upgrade the other R8's. Is it ok to downgrade a new R10 to R8?

Got a weird one. 1608 IP phones. Park 1,2,3 will be working fine for a day or two then all of a sudden when you place a call on any one of the park slots they all light up! Reboot or changing the call park slot numbers then merge fixes it.

Do you have to match the number of UM keycodes with the number of VM boxes? Have a system with 70 UM and 78 VM keycodes. The 71st vm box UM does not work...Even though not all of the other 70 users have UM setup.

When transfering a call to someone that has DND on it says call transfered then immediatly starts ringing back to the person that transfered the call. It will go to the persons vm that you transfered the call to following the forward no answer amount of rings, but why does it also ring back to...

New BCM 400 install. Customer has new DID and ext numbers to match the DID's. Problem is when someone calls in and gets the auto attendant they try to dial the old ext number. This tells the caller they have dialed an invalid ext and disconnects them. Is there a way to make it transfer to...

what would make the message "no one is avalible to take your call" before the aa greeting is played? seems to be random. I have target line 125 programmed to ring only on the attendent station and under line administration have line 125 going to the AA after 3 rings. If i set it to 0 rings...

I have a customer that needs to be able to put the autoattendant in night mode whenever they feel like it. They often close at ramdon times during the day. I have the night ringing set up to go straight to AA but they need it to go to ccr tree 2 as well.

We have LEC generated account codes. Issue we are having is when trying to forward off net we need to be able to put a couple of pauses after the number and then the account code. (in the source number field or forward field) Can't seem to be able to do this...

Upgraded this weekend from 3.0.59 to .69. Now any call that is made or received the person on the other side hears a clicking noise about every 5 seconds. Also when a phone is in DND and you make an outbound call the studder dial tone comes back untill the call is connected. Have also had 1...

Anyone know where I can find this software release or when it will be on Avaya's site? Any issues? Thanks !