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Summarized I have an option 61c IVR / CP / Symposium / CTI call center I have re-seated the card multiple time (x3) and recently have replaced the card itself. But as if I've done nothing two weeks later (which is the typical time it takes to crap out) I'm back to square one having to reseat the...

I would appreciate any insight into the problem described below, I am ginuwinely stumped and definitely need some possible solution suggestions Thanks in advance! "IF AGENT IS ON A CALL, THEN NEW CALL COMES TO QUEUE, IT WILL FORCE PRESENT CALL OUT, AS IF HIGHER PRIORITY & IT DISCONNECTS...

OK Day 2, I do make a serious attempt before posting anything. I have tried every set up logging into this system, 8 none 1, 7 none 1, not to mention 9600 and all those selections tty, Wyse50, wyse100 even rip, and I'm stumped. Sometimesand I stress sometimes I can get into the switch but if I...

Below is the error I get when trying to access a remote switch utilizing Procomm Plus, I'm on day 2 and getting a little frustrated.I've never had this happen to me, and I was hoping for some insight logi admin2 Invalid Syntax Modem settings are 8 None 1 Z-Modem ANSI BBS Connection at 9600...

I had one of my analyst pose this question to me. Do you know how to setup call pilot voicemail extension and have press 1 for English and press 2 for French choices? I'm a little stumped any help would be greatly appreciated

One of my subscribers are saying when they are on the phone all internal calls are getting a fast busy I've looked at this and I'm scratching my head, any insight would be much appreciated. Have a great holiday! REQ: PRT TYPE: TNB MARP NOT ACTIVATED TN 012 0 06 14 DATE PAGE DES DES...

Can't find the help text on this one I even tried just IOD and nothing any help is appreciated. Thanks in advance.

Below is my print out. My question is IF there is 240 Max # of ACD Groups, and digital licenses come in groups of eight. And there is usually ACD Agents on a print of SLT which reflects agents available, where is that on my print out by the way? Then how many licenses do I have for digital...

This has been haunting my career for quite sometime and recently the question has been posed to me AGAIN. So allow me get the right response from people I trust. Is there anyway out there, a patch or something that will allow the switch the callpilot and maybe the symposium to all clock from...

Getting this Messag off one of my switches and as I read about it figured I stick it out there for some insight. Thanks in advance, any info is good since I'm learning this now. SRPT017 OMM: IP link is UP between Call Server/Main Cabinet and Media Gateway/ Expansion % Cabinet 2 % % XMI002 22...

I'm just so tired of reading and researching and hitting dead ends and people who just...well just don't seem to care. I'm hoping someone could give me some direction. I'm looking for info on the latest releases of software, patches and peps. I just want to cross ref. my current config with...

Been having a little issue trying to hit my switch remotely. When I dial into the SEB, I am able to go transparent and hit the designated port, but when I goto LOG in I get nothing, There was a point last week when I was running some reports while dialed in and lost the connection, since then...

Is there a way of exporting the information from call pilot to lets say an excel spreadsheet, I've been attempting to do so, problem is it puts it all under one column and doesnt seperate it by Last name, first , and DN in individual colums if it can't be done fine but I figured I'd check with...

I have a 3904 and a full duplex (very Sexy) polycom sharing an extension. Problem I have is when she's on her 3904 and tries to pick up the call from the polycom she can't. Although when she picks up the call from the polycom it works fine. I know this is definitley nortel 101 but I'm bookless...

I have three sites.. A Option 81 B Option 11 C Option 61 Site A controls both A and B voicemail the VM # is 5000 They are connected through a DS3 Site C (out of state) has its own Voicemail system and the # is 5999 and is connected through a dedicated TIE-PRI Problem I have is when calls are...

I have a primary DN of 2286 (3904 acting as console) when called it just rings out, you can hear the hesitation in the transfer but no voice mail.this happens when left with the default programming of FDN 1295 (VM DN) and a CFW of 7410 (which is a Call Que). When I take the cfw off and put...

I escalated it to my Vendor and they confirmed my original thought So now I post the question to the rest of "us" Inside the switch...Is there anything else that would route a DNIS other than the IDC table? Is there something I might be overlooking? ( I Don't think so ) Input is greatly...

Below was a rsponse from the last thread....The other was getting tooo long. To sum it up, I have two routes inbound, my first route works fine the incomming DNIS (6901) is routed to DCNO 1(6901)to(8796) the problem still lies with my Verizon route (21) which also is suppose to see that 6901...

Here is the Scenario, I have an IDC table with two DCNO translation DCNO 1 which is a verizon inbound Converts the digits from 6901 to 8786 which is my symposium this works fine. on the same inbound 6901 I have another DCNO 21 which in its original programming is to convert the 6901 to 7901...

I know there is a forum for this but whats the harm posting it here for more yes to see. Forgive me the stupid question but as the the title says its my first, Where I am... I have a option 61c with ACD and symposium, I've figured out how to route the 8xx number through the switch, I have a...