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Hello, Trying to get a definitive answer here. Where does a SIP endpoint registering via an SM to an evolution CM gets it's IP-network-region / IP-codec to use ? I do not believe it is from the IP-network-map as I have SIP users with IP addresses that are not in the map but they still...

Couldn't get new media servers to work so loaded and enrolled with SMGR several times. Now I have duplicate medias servers showing in SMGR. Does anyone know how to remove these from system manager. I tried to reenroll the media server with the original details so that I could then unenroll...

Hello, I have an issue where agents intermiitently receive 2 ascending tones in their headset, which seems to mute the far end of the call, followed by approx 10 seconds and then a another double tone (not ascending but the same tone)unmuting the far end. The agents are not pressing anything...

Hello, Weird issue. Alog extns can dial some internal numbers but not others There is no internal barring and on a trace the alog extn gets a 1643 denial "off hook dialing timeout" Some extns are able to be rung but others just aren't. They are a mixture of 30xx and 31xx numbers, doesn't...

Hello, Call park just does not work on 2 of my CM 6.3 systems. I checked Avaya support and have followed the following to the letter, which is the same issue: Doc ID: SOLN230619 Version: 1.0 Status: Published Published date: 11 Jun 2013 Author: Gergely Baross Details • Avaya one-X...

If I pickup a call from an extn should I be allowed to transfer the call back to that extn? Doesn't seem to work, is there any way around this? CM6 btw Thanks.

When upgrading the firmware on digital handsets, for instance there 9408, it takes approx. 10 mins per handset. If you use the extn range to upgrade more than one at a time how long does it take? Does it still take 10 mins per phone or does it do more than one at a time? i.e. 10 mins for all...

Hello, I have a CM in England and one in Australia connected via a SIP trunk. Internal calls are fine with no issues. An external call coming into Australia and being routed to an internal number in UK has one way audio. The caller to the Australian DDI can hear the UK, but the UK can't hear...

Hello, Which kernel patch should be applied to an s8300: KERNEL-2.6.18-128.7dt4.tar.gz or the latest: KERNEL‐2.6.18‐128.AV7i.tar.gz If it is the latest why do Avaya still have the 7dt4 on their website?

Hello, With reference to the statement below from another source: "We ARE talking about two CM systems connected via a QSIG IP Trunk right? If so, path replacement most definitely works and I believe supported. Path Replacement over a SIP trunk is not, you simply add double the amount of...

Hello, Anybody any idea how to get the VPN settings menu up on a 9608 I have checked the 46xxsettings file and NVVPNMODE 1 and VPNPROC 2. Firmware on the handset is 6.020S Still no VPN settings appear in the phone menus? Cheers.

Hello, Bit of a problem trying to set the recovery rule to immediately on a G700. It allows only none or time-day-window. CM5.2 Is the 0-active calls anywhere restricted? It´s actually on a time window, but customer would like to return immediately. Why can't immediately be set as a valid...

Hello, Anybody ever had an Intuity that won't update the time till reboot counter. Rebooted several times but it still says: Days until reboot recommended: 0 **Past recommended reboot date.** Any body come across this or any ideas? Cheers.

Hello, Anyone know where the per station CPN setting would be programmed on an attendant console? Or do you just put an entry in the public numbering for an attendant? What happens if you want one attendant to send CPN but not a different attendant? Cheers.

Is there a feature code for the dim backlight (half moon symbol) key that is default if no IDLEFEATURES has been programmed. Customer would like: REDIAL SEND-CALLS DIRECTORY DIMBACKLIGHT I have : SET IDLEFEATURES 1000,35,26,X What should the X be Thanks

Hello, Anyone know how to clear the alarm LED on a G430. CURRENT ACTIVE FAULTS No Fault Messages CURRENT ALARM INDICATION, ALM LED is ON + SYNC Primary fault However I have cleared the sync problem, hence the no fault messages above. However, the ALM LED is still on. Any ideas how to...

Hello, Anybody any idea why this line in a vector "messaging skill 99 for extension 1698" gets the default greeting when there is a mailbox programmed for 1698 correctly. This mailbox can be accessed if you dial it directly and you can leave a message. The MM is connected via a SIP trunk...

Hello, Does anyone know how to access the normal Avaya internal directory on a one-x communicator? Thanks.

Hello, I have a customer with the following issue, on some of their 96xx handsets the Logout button in the Avaya menu isn't there so they can't log out an extension number. Anyone know how this is configured or is it some sort or coruption? Thanks.

Has the way scripts run changed in R16. A customer has complained that he can no longer run scripts from different folders, drives etc on his PC as he did with R14. He says he is now restricted to running scripts from the default supervisor location? Has anyone else experienced this and is...