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  1. JohnnyThunder

    Remove Outbound Transfer Number

    Recently our callpilot was hacked due to an employee using 1234 as their password. I have turned off Outbound Transfer but cant seem to remove the phone number. I have restricted long distance calling to all extensions.I can change the outbound transfer number but I would like to have it...
  2. JohnnyThunder

    NBus CCR tree only

    I have a client that wants a CCR tree to answer calls after 5:00 pm. During regular business hours it should ring until someone answers the phone. I setup the CCR tree and hours of operation but with the AA answering calls at 2 rings it plays the generic message of "If you know your partys...
  3. JohnnyThunder

    MOH sounds terrible

    I have a client with a CICS. When connecting a clean music source it sounds terrible as background music and MOH. I must have a bad port or is there something that could fix this? Thanks for any and all help.
  4. JohnnyThunder

    How to determine number of mailboxes on a CallPilot 100

    I would like to know how to determine the number of mailboxes on a CallPilot 100. I know that 10 is the standard but I have a future client that would like to know how many they have. Any and all help would be useful. Thanks
  5. JohnnyThunder

    Two ringing extensions

    I have two sites that are connected by a point to point T-1. When calling extension 216 from site B extension 216 and 331 ring. But when calling extension 216 from site A which is where extension 216 is at only it rings. Could there be something in the routes that could cause this. Thanks for...
  6. JohnnyThunder

    No free Lines

    A display of No free lines is shown when trying to dial an extension at Site B from Site A. The sites are connected by a point to point T-1. A destination code of 5 is using RTE:001 with a absorblength:00. RTE:001 is using PRI-A. The programming hasn't changed and I had a ticket open to test the...
  7. JohnnyThunder

    Point to Point T-1 issues

    I have two locations that have a point to point T-1 to communicate by extension number dialing and to be used for 1 800 incoming calls to reach extensions at either site. When calling in thru the 1 800 number a message of the line or line pool needed for this call is busy, and when trying to...
  8. JohnnyThunder

    PRI point to point

    The situation is this. Company A anb B are connected by a T-1 for communicating by ext numbers and dialing a 1-800 number. Company B just moved and acquired a new T-1. Ext's 200 are at company A and ext's 500 at company B. When calling the 1-800 number which goes threw company A the customer...
  9. JohnnyThunder

    Outgoing Business Name

    Working with a Nortel MICS release 6.0, would like to block the company name on outgoing calls. Their local area provider says they cant help them. Any and all help is useful. Thanks.
  10. JohnnyThunder

    Agent ID number

    How do I assign a Agent ID number to an extension? Thanks for any and all help.
  11. JohnnyThunder

    Ringing on incoming calls

    I have a client that says when on a call and a call comes in on another line the ringing is heard on the handset to indicate to the party on the line that the operator needs to place them on hold to retrieve the second call. And that suddenly this feature is not available. How is this done? I...
  12. JohnnyThunder

    CCR Tree

    I recently started working on CCR trees and have a tree setup for a client. Now they would like a second CCR tree to be played on Saturday and Sundays only. Can this be done based on the time schedule or is there another way? Thanks for any and all help.
  13. JohnnyThunder

    DBS 824 25 pair

    I will be moving a DBS 824, do i need a male of female Amphenol connector for the ext's? Thanks for any and all help.
  14. JohnnyThunder

    EnGenius Cordless phone

    We had an EnGenius SN-920 Ultra cordless phone connected to our Panasonic DBS system. We wanted to replace the unit with a En Genius Dura Fon 1X cordless phone. The unit rings when calling from another station but does not ring on incoming calls. The ring setting is on High but when we change it...
  15. JohnnyThunder

    Record Conversation

    Is there a way to record a call to V.Mail during the conversation?
  16. JohnnyThunder

    Tryin to copy and paste an ext.

    Working with a Panasonic DBS 576 V5.01. How would I determine the BSSC of the system? I'm tryin to copy ext 203 and paste to ext 204. Also is there a way for an extension not to have lines ringing at the extension but still have access to the lines? Thank you for any and all help.
  17. JohnnyThunder

    Transfer a call to the RAD

    What are the steps for the operator to transfer a call to the RAD?
  18. JohnnyThunder

    Receiving but not sending faxes.

    Installed a Panasonic KX-TA624 phone system. The fax line is used as CO2. The FAX connection is assigned to jack 4 which is the location of the fax machine and FAX tone detection is set to 1 time. I can receive faxes but cannot send faxes. The external code of 9 doesn't work either. It worked...
  19. JohnnyThunder

    Denied Access to Programming Mode

    I am working with a Panasonic VB-44030. When I try to access programming from extension 101 I am denied. These are the steps I use. They have worked before on another system. ON/OFF PROG ## When i press the second # the console beeps me. Alot of people have messed with the system. What do I do...

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