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  • Users: davea2
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  1. davea2

    SSH via COM

    Can anyone offer any advice for this please? Lord only knows why Avaya have made this such a ballache Trying via windows openssh either get a 404 not found or 403 forbidden Do I need to create another user on the Server Edition? Nothing in the docs say I need to Server Edition in AWS...
  2. davea2

    Knowledge base

    Is anyone else having trouble with the Knowledge Base? I am getting a lot of We are sorry, the page you are looking for is not available.
  3. davea2

    1XP Failure after upgrade

    So, we just upgraded a SE physical server from 11.0.4.4 to 11.1.2.2 (via 11.0.4.5) All seems OK apart from 1XP will not operate. The service is running OK (checking via console) but remains orange on the services status on platform management. The logs have the errors: one-X Portal at...
  4. davea2

    Webclient

    OK we are trying to get the webclient working for the first time. We have a lab SE running and user created - when we try to log on it seems to just hang with a message 'Connecting to the server' I can find very little documentation for the webclient, could anyone point me in the right...
  5. davea2

    11.1.2.1 CPU Usage

    Hi We have a server edition in AWS on 11.1.2.1 which seemingly randomly, approx. once per week sees the CPU usage go so high that it says the Utilisation is exhausted and then phones lock up or disconnect, no calls etc. It's not a particularly large system (40 J series maybe) and this does not...
  6. davea2

    Web Client

    Hi Could anyone point me to the configuration documentation for the Web Client please? Can't find it anywhere, trying for first time and am getting a 403 Forbidden Thanks!
  7. davea2

    11.1.2.0 VM Randomly stops

    Hi We have an SE where the VM service will randomly stop I know these was an issue with this in 11.1.1 and a CP was issued for it but s there a problem with 11.1.2 also? I notice 11.1.2.1 was out end of Jan but the docs say this was just to fix the log4j issue? Thanks! Dave
  8. davea2

    Workplace Certificate

    Hi So the customer's certificate accidentally go revoked. They have 50+ Workplace clients (all on PC) For various reasons we got them a new domain and a new certificate which were applied to the Server Edition When we reset the Workplace apps and reset up via URL all looks OK until they log in...
  9. davea2

    Subscription Upgrade to 11.1.1.1

    So we upgraded our subscription SEs to 11.1.1.1 as advised via the PCN We had the issue with VMPro stopping and applied the CP. We are also having issues with web services stopping so we cannot access web manager or media manager. A restart of the service usually restores access for a while...
  10. davea2

    Voicemail service 11.1.1.1.0

    Is anyone else having voicemail issues on 11.1.1.1.0 Having to restart the service etc? Cheers!
  11. davea2

    Remote DECT

    Hi So we have a Server Edition hosted in the cloud (AWS) and a site with DECT with 3 base stations. All works fine if the DECT handsets are connected to the master base, but if they are on one of the others, there is no audio. Suspecting the obvious of RTP ports and NAT? We have given each...
  12. davea2

    Secondary Upgrade

    OK so last night I upgraded a Primary from 11.0.4.3 to 11.1.1.1 going via 11.0.4.5 This all worked fine. However in my haste I forgot when at 11.0.4.5 to upgrade the Secondary to this level. So the Secondary is still on 11.0.4.3 and the only upgrade I seem to have available is to 11.1.1.1 via...
  13. davea2

    PLDS

    Is anyone having problems with the PLDS website? As in it's not working at all? Also cannot log into support website, credentials get rejected and if I try a password reset it says I do not have an account! Anyone else having issues this morning? Cheers
  14. davea2

    Certificate Transfer

    Hi So I a moving a server edition from one Hyper-V host to another. For various reasons, we have build a new IPO and imported the config rather than copy and move the VM For all the J Series phones we have, they are currently using the self signed cert on the current IPO. Can I copy and move...
  15. davea2

    IX Workplace multiple calls

    Hi We have a customer with users split between home and office, the home users are using IX Workplace to answer calls. It's a small call centre, but with a high volume of calls. One issue we have is that IXWorkplace users sometimes receive multiple calls, like having multiple line keys. They...
  16. davea2

    File Management

    Hi Could someone tell me the port(s) used by Manager for Embedded File Management please? The error I am getting is an HTTP error so is it 80 or 443? Thanks!
  17. davea2

    Cancel Wrap Up

    Hi We have a small contact centre where the users have wrap up set to 30 seconds. Mostly this is right, but sometimes they don't need 30 seconds and would like to be able to cancel the wrap up early to take calls. Can't for the life of me see if this can be done, does anyone have any ideas...
  18. davea2

    Waiting for Line on wrong Number

    Hi We have a customer reporting that if they dial a wrong number the phone (J179) says waiting for line. Checked the SIP response from provider and they are sending a 404 which I assume is correct. I have a Workplace App connected and that seems to work fine, says call cannot be completed so...
  19. davea2

    IX Workplace certs

    Hi We have a site where IT made some changes to the network (!) and also revoked the cert used for Workplace. They have re-keyed and I have uploaded the cert to the IPO and also the WebRootCA.pem. The PC Workplace app works fine, and cert is valid if accessing the 46xxsettings file via a...
  20. davea2

    VM to Email

    Hi Recently implemented a secondary SE for a customer and set up the SMTP VM synch which is working fine. The SMTP server for the VM to Email (customer's Exchange) shunted down to second in the list of SMTP senders as per docs. Now the customer get no VM to email. If I swap the server over in...

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