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thread940-1800922 If you're using IP handsets and allowing your primary server to backup your remote locations, you might try allowing the system to automatically assign the location via IP subnet. If your phones fallback to the primary server, their location information will remain intact. Of...

IP Office r11.0.4 Two available 3rd Party Endpoint licenses SIP User and SIP extension built Bogen Multicast-2000 Paging system. Unfortunately it is only providing dial tone to us. We have another system that will only provide dial tone as well (different manufacturer) Grandstream HT813 SIP...

I was hoping someone could shed some light on this for me. I have done some searching and haven't come up with anything recent. Another technician has experienced Hunt Groups disappearing with Server Edition 9.1.3 and warned me about the issue before I began this project that we are about to...

IP Office 9.1.5 9508 sets Any of you folks know if we can audibly alert sets when a call is on hold without the Park Time out being reached? This is a feature the client's old system had. Every 15 seconds or so it would "beep" to indicate there is a call still on hold.

Hello all, We have a customer that has a UC module running VMPRO and Portal. (IP500V2 running 9.0) Our salesman underestimated the needs of the client in regards to the portal and we are in need of more than 50 concurrent connections at one time. Proposed suggestion from Sales: Install a...

Wondering what you guys were paying in referral fees to those that bring you work. I have a telecom broker that occasionally brings me leads. If he brings me a lead that pans out, what should I pay him? Doing research has brought me no closer to an answer so I thought I would ask the question...

I have a client that is running 9.0.300.941. She is informing me that when she dials into a conference bridge using one of the 4412 sets, the bridge on the other end doesn't recognize any passcodes with a 0 in them. She can dial into them using the two 9641g sets and analog polycoms. They have a...

Equipment: IP500V2 running 9.0.500.972 CallCentric SIP trunk Adtran Total Access 908 (not currently in service) My sip trunks were working fine for about a year with very little need to reboot the IPO. No complaints...loved my service. Until... Outbond calling: Recently I had been...

Hello all. I am trying to add surveillance systems to the list of items that I can offer my clients. Through my hardware supplier, I am able to access a couple of very good manufacturers, Samsung being my favorite. I have a client that wants a system and he is used to buying systems that you...

Hello all. I have been fighting a UC Module issue. At least I think it is a UC Module issue. 9.0.3 IP500 V2 9.0.3 UC Module The voicemail stopped working and the OneX Portal stopped as well. Tried rebooting the unit through web management and that didn't fix the problem. Tried rebooting...

The following questions are really geared toward other vendors. I would like to know what other vendors are charging customers for work completed on their systems. I just started a new company and am in need of guidance. I want to be competitive, fair and not work too cheaply. The last thing I...

can anyone tell me how to change a VPN phone back to an IP phone?

My laptop doesn't have a serial port. I do have a keyspan adapter and use this to connect to magix systems in conjunction with a self built 355 (9 pin to RJ45). The partner PC admin program doesn't list a com port that I need. My usb to serial adapter can, of course, only connect to my usb...

Mailboxes on partner messaging giving incorrect call time. I feel foolish for not knowing how to make the VM follow the switch time. Somebody please remind me