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Just wondered if there were any other Helpdesk Managers out there that have the same issue as me. Everything was running swimmingly, now everyone has been working so hard to achieve our extreemly stretching and possible unrealistic targets and now they are in the burnout stage. My people are...

Is there a way of exporting a list of the members in a group in Active Directory into Excel\txt\csv format please.? I used to do it in NT4 using a command line function! Any help appreciated. Thanks Jane

I have a user who has about 200 shortcuts for his folders in his my documents (local on c), he swears he has not created these himself and sure enough if I try and delete them, the shortcuts seem to recreate themselves. Has anyone encountered the same problem? Jane

Does anyone know if there is a command (maybe in the resourse kit) that you can use in a logon script to change the local administrator password on XP machines? Jane

Is there an Add-On that you can purchase for Word 2002 that allows you to do a Word Count that will include words in embedded graphics?? Thanks.

User has change permission to the files she wishes to delete, if she uses her mapped drive to access the file and tries to delete them it sits there for a few seconds and then says file is in use. If I get her to type in the unc path to the server in the run command box and then try to delete...

I have a user in our accounts dept who has an excel s/sheet he has used for some months. One day he just can't open it, illegal operation - program will be shutdown (useful message). He is using Excel 97. He has emailed the file to me and I open it no problem - i;m Excel 2002 (XP). The...

I currently work in PC Support, have been bored of it for a while now and looking for something different. A job is going in another IT team, in applications support, supporting JDE Oneworld. Would this be a good career move, I would enjoy it in the short term as I would be learning new...

Several of our users who use cable modem internet connection to connect to our exchange server over VPN have problems. Our dial up users and DSL user have no problems, only our cable modem people. They are all using different operating systems either Windows 98 or XP, some user Office 2000 and...

My laptop a Toshiba Sat Pro picks it up OK, but the Toshiba Tecra S1 I have got doesn't. The card is a Sandisk ATA Flash Card 16MB, no drivers should be required, I should be able to insert it plug and play away you go. But on the Tecra it won't do that, I have already downloaded all the...

We had to rebuild a user's machine, but were able to image the PC and can get data off the image. OK. I have restored most things, but user is telling me he is missing his autotext entries in Word. I have copied his old normal.dot and this doesn't bring it back. I have checked in Templates...

When installing Windows XP I get a blue screen right at the end of the installation, when it says saving settings. The stop error\blue screen says something like Windows is halting the installation to avoid damaging the hardware, the problem it says is Memory_Management, it tells me to check...

I've posted a couple of topics about my mobo problem before. Basically what happens it the machine boots fine for a while, then at some point it just refuses to boot anymore and the mobo is shot. The 1st board the BIOS chip was hot and fried, 2nd one the same and the 3rd one which the supplier...

This is a problem that a few of my users are suffering with. After they have typed a document and choose Save As Word just closes. Then they get a Recovered Document next time they open Word, but this obviously only recovers to last autosave. This happens to our users running Windows XP Pro...

I have built a PC myself and having problems with it. My first board was definatly faulty, confirmed by supplier and replaced. This board does not have the same problem, but similar. The machine was OK, at first but was hanging occasionally on the memory count, then it started to count the...

Hi, I've just my own PC, well husband did and it won't boot. There is power to the motherboard, the fan on the processor spins and then cuts out, pc doesn't even get as far as the BIOS. There are no motherboard jumper settings for clock speed, it's all in the BIOS and I don't get that far...

We use DHCP for our Ethernet Network. However one of my users (yes, only one) doesn't get an IP Address when he boots up\logs on to his machine (happens to be my boss). If he does a /renewall he gets an IP address fine. There are no error's in event viewer on the DHCP server and there are...

We are currently a company working towards FAST certification in the UK. As part of this I would like to use the ISA server to display a message each time a user downloads a program from the internet, either a .zip or an .exe file. Is it possible to display a message like this?

One of my users gets this error when he tries to use an online training site. The Website's Technical Support told him that this problem is usually related to a proxy server not allow java. We are using ISA 2000 Server. I cannot see where I have to enable this?. Can anyone help? Many Thanks,

How can I trace a message ?