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  • Users: jml2665
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  1. jml2665

    will new 5410/5420 downgrade?

    I've read all the info about upgrading the firmware, but I have a customer who won't upgrade their IPO and now has recieved newer 5410/5420s. These are at 5.0 and need to come down to 2.x. Will this work? Is it just a matter of having manager open so it can get the file or should I use a real...
  2. jml2665

    IP Office to NEC IPK II IP trunking

    I know they both support the hardware and H.323 IP trunking, but has anyone got a working example of this setup? Just curious as a customer has asked the question and all I've done is IP Office to CM/Definity and IP Office to Cisco
  3. jml2665

    9640 Custom Faceplates

    Avaya documents that you can use custom logo faceplates for the 9640, maybe I am missing something here, but I can not find a link on the Avaya site for this or a vendor listed who will do this custom work. Anyone know a good vendor for creating and producing custom logo'ed faceplates for these?
  4. jml2665

    Dial by Name, Recite extension ??

    has anyone come up with a way using VMPro to make the system recite the extension number after a user confirms the name dialed is correct but before it transfers? I know it would be easy to have all the user re-record their names but this customer wants to try for a different solution. I was...
  5. jml2665

    Remote Access (for Maintenance)

    How do you remote to your systems for maintenance??? IP Office, Voicemail or CCC Looking for some ideas on what everyone uses for these items. My preference and what I use here in my office is IP connect to our Raritan KVM switches but that's quite an expensive option for most customers.
  6. jml2665

    Question regarding call recording options for IPPC / CCM6

    Been looking at all the regular players in call recording services for IPPC agents. I would like to know some of your opinions on some of the less expensive offers like CallRex and Zoom International. We currently have 150 agents located in 3 locations across our MPLS network, the U.S. (IPPC &...
  7. jml2665

    Simple (I would think) 79xx IP phone question

    have a UC500 with CM Express 4.1, I need to program a second appearance of the assigned number on the 7970 or 7960 phone. I have the phone programmed as "dual" but can not figure out how to make "Line 2" appear on the second button. Anyone got a tip as to how to make it appear?? Thanks
  8. jml2665

    Here's an odd IP trunk issue??

    Got a 412 setup in a colocation site, using the conference center appl only via 4 T-1s. The original system installed with a VCM30 and about a year ago we tried to connect via IP trunk from our corporate Cisco Call Manager to the IPO over our MPLS network. Call setup worked fine but the voice...
  9. jml2665

    Parallels Desktop for MAC

    anyone have opinions on this product? as a recent convert to the MAC platform I find I now need to used some Linux and XP stuff. This product touts the simplicity without BootCamp dualbooting the machine so I thought about giving it a try.
  10. jml2665

    VMPro to SMTP Email error

    Anyone ever seen this one? It's logged in the event viewer each time VMPro attempts to alert a user via email. No IMS, just simple SMTP EasyMail SMTP Error! 550 5.7.1 Missing purported responsible address
  11. jml2665

    Rookie Question

    I've just started working with SMB Cisco products with a Silver partner, and I am trying to find basic button templates, for the 79xx telephone sets. I find templates in the administrator process which is great, but I am looking for something I can work with directly with my the customer in...
  12. jml2665

    3.2.57 upgrade ??

    got a customer with about 100 54xx series telephones and I want to upgrade them to 3.2.57 because of the new audio control functions added to these set types. Anyone know how long this might take using a TFPT server? I see that once done you can't go back (to 3.2.55) easily according to the...
  13. jml2665

    USB Powered Hard Drives

    Looking to pickup a 160gb WesternDigital personal HD for photo backup and I was wondering if anyone has had any issues with there use on a MacBook Pro CoreDuo2. I have heard there might be power issues but the box said it's compatible with MAC OSx Thanks
  14. jml2665

    CCC Database Full

    my customers been running great for two years, now I find that the CCC reporter is failing and I believe it's because the DB is full, at 2gb. I have asked our supplier but they have not got back to me yet, I asked what to do to clear out old records. I've backed up the DB but I can't see how to...
  15. jml2665

    G4 PowerBook Airport Extreme Card boot issues

    OK, got a G4 Powerbook (running Panther) that has been running great, installed the Airport Extreme card a year or so ago without issue. After more then a year with this card in it has decided recently it does not want to boot. When it's not booting it comes to a gray screen asking to type in...
  16. jml2665

    Meeting Exchange

    Anyone using Avaya's Meeting Exchange for on site conferencing. We currently use an IP Office Conference Centre with 4 T'1s dedicated for this application but need more horsepower. 4 features we really need 1. Ability to add users to an existing conference 2. Ability to extend the length of an...
  17. jml2665

    406 or 403 IP trunk question

    I have a 406 at 3.2.54 setup on an internal network with no external IP access They want to add a separate DSL only for IP trunking. This would be separate from the current network and connected direct to the 406 LAN port. I have done this successfully on a 412 (see thread below, same customer...
  18. jml2665

    DuoCore vs DuoCore2

    Same question I posted for the software forum folks earlier, now for you hardware people, looking to replace an failing older Powerbook g4, have an opportunity to purchase a new 17in MacBookPro with the Intel DuoCore for about $700.00/USD less then the Intel DuoCore2 model with all the same...
  19. jml2665

    DuoCore vs DuoCore2

    looking to replace an failing older Powerbook g4, have an opportunity to purchase a new 17in MacBookPro with the Intel DuoCore for about $700.00/USD less then the Intel DuoCore2 model with all the same bells and whistles. For a user who only does word processing, surfing and minor IPhoto stuff...
  20. jml2665

    Registration of non-Avaya endpoints

    my current position includes installing and maintaining Tandberg Video Conference Systems along with doing the same with Avaya systems. Using my lab to pre-program units I am sending to our other offices, I found the default Tandberg video units would register with my Avaya IPOffice 403 (3.2.54)...

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