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I built a phantom to ring one station and then after 3 rings, rings to the 2nd station. After ringing the 2nd station, it has to cover to voice mail. VM is not picking up which is my hung 7999. Am I missing something? TN 248 1 15 03 PHANTOM TYPE 500 CDEN 4D CUST 0 ERL 00000 WRLS NO DN...

Hi, it's been awhile on programming. I need to have calls ring to one phone extension & then after 4 rings, ring to another extension and if no one answers, go to a general vm box? MCR would ring all of the lines?

I have 1 MAS/1MSS separate servers and trying to setup to allow email notificatin when a new message is received. I checked with the server group and mss server has been added to allow smtp relay from the mss server. Checkd on the smtp logs, it does not show that anything is being sent from our...

Hi Can anyone tell me if possible to transfer CallPilot 100 licenses from one system to another? I have a location that closed and moved users to that system...both have CallPiliot 100. My vendor is saying no way to do it and traying to sell me more.

Hi, it's been awhile in running reports. What is the interpretation for the time? I am running Daily Skillset performance and time is showing under maximum answer delay is 00:11:50 - Just to confirm its HH:MM:SS? I appreciate your help!

What is difference between the ACD Agent login vs. a "group login? Any docs? What I am trying to accomplish is to login a group of phones vs. a single agent in case no one remembers to loing...Possible? And can it set to always be logged in? Thanks!!!

I have MAS/MSS not integratred wtih Exchange. I need to be able to notify via email when there is a new voice message. I have allowed smtp relay from modmessaging anything I can look at? MM5.1. Thanks!!!

We are running Symposium 4.5 web and 6.0 We are in process to upgrading to IE 8.0...I am running IE7 on CCMA 6.0 and appears to be fine. ARe there patches we need to run on 4.5 and 6.0 to be compatible wiht IE7 or IE8?

What is the INI command that does not take services out or phones? Or the process and level to INI and then SYSLOAD?

I have a toll free number that comes in and is then ACD night forwarded to another toll free number.... I can dial the toll free directly fine but when i call the first toll free and transfers to another custeomer tolll free, it gives a fast busy. My toll free comes in on long dist trunk and...

Can't enable backup dchannels. primary are working. dis dchannels dis loops enlabled loops errors DTI216

I set up to night call forward an ACD to another DN .. so if calls overflow, it will flow to a phone regardless of time. I have threshold at 120 seconds How do I set ALL calls to go to NCFW at all times regardless of time? Thanks!

My lines are going into our night greeting. The time is correct and not sure where I would check to see where or how to change (tree, lines, AA). Wehre do I verify if phones are programmed with nightmode? It is not labeled physically.

Can anyone point me in drection implementing a soluton ofannouncing hold time and formula to announcement? thanks!

what reasons woudl cause agent phone to ring slow busy when superviosr is trying to observe? alos can supervisors observe another suprvisor?

on swictch showing elan disabled and phones getting logged out, calls going to defualt acdn..... what could cause elan to disable all of a sudden. I rebooted symposium server...and fixed it. but is there a way to bring elan back up without having to reboot...causing real-time reporting to...

Our caller id dislays our tollfree numbner and corrected to display our name. This is for LD. Now I need to have our local caller id display the same thing however when local calls are made, it displys just "Tollfree Number". I printed CLID and displays our tollfree number. How would I display...

I need to have a tollfree number setup going to 5 phones and then rolling into Vm. what is the best way to set up?

Is there a way to broadcast a message to callpilot vm?

i am prompted to change admin password but want to keep it same password since others use....what is best way to keep same?