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Hi There, Is it possible for a IP user to change their own security code on their phone? We are running 8720 with 3.1 software and 9620 phones. I have tried using Station Security Code Change Access Code: #99 in the feature access which gives you a denial code of 2059. I have looked up...

it seems that i can't get the 4690 IP conference Phone to work with s8720 server. I've setup an alias as the 4690 doesn't have a setting on our level of software 3.1 so it was suggested that we used the 4620. The phone has registered to the 8720 but we are not getting any dial tone when you...

Hi, Is there such thing as a keypad lock on the 4610 IP phone? I have looked through the manual and cannot see any reference of it. We have one phone out of a couple of hundred that the number keys keep locking up but the menu is fine. Once you have fiddled with the menu keys the keypad...

Hi There, Wonder if you can help. I had a request to put a time of day in a vector because the call centre was out at a meeting. On the vdn page itself where it says first skill it has 57 written in it, which is fine. But when I put the time of day in the vector to route calls elsewhere it...

Hi There, We don't seem to be able to access the standby 8700 (v12)through the web browser,or telnet or complete a save trans (message: Cannot access the standby Server at this time). The IP address pings ok and the network has been checked to make sure there is nothing attached to that ip...

The problem we are having is the calls are not going through to the most idle agent. There does not seem to be a pattern as all the calls get answered but when we were looking at the CMS, 5 calls went though to agents that were avail but weren't avail for the longest waiting. We have 4 main...

Hi, I'm currently having a problem with softconsole 1.5.3 that when the receptionist is trying to access the voicemailbox followed by a #, its not recognising the # the pc just beeps. This has only started happening since the software upgrade to 1.5.3. I have made sure the don't split option...

Hi, I have a customer that is split into companies, in the morning one company will be using the phones and after 5.30 in the evening the second company will take over the phones but they would like the calls to route over different trunks so each company is responsible for their own costs. Is...

Hi, We have a operators softconsole (Release 2) that keeps ringing even when they are on a call, sounds like the calls aren't queuing quietly. Apparently this has only just happened so I was wondering whether it was something the operator may have selected accidently. Been through the user...

Hi All, I have two questions relating to call work codes I wondered whether you could help me with.. 1. Can call work codes be used for outbound calls? 2. Is there a way if agents forget to enter the code during the call they won't be put in available until they do? Thanks for your help in...

Hi, I'm having a problem with severel aspects of XP :o( Firstly for some strange reason I cannot log into hotmail through ie 6 as it freezes the screen any other web site is fine as long as it dosen't involve e-mail, secondly if you do ctrl, alt, delete or try and open norton firewall and anti...

Hi , I'm currently setting up call work codes at the moment, I have added the info into the CMS dictionary for the individual codes and added a COR with codes activated and changed the agents to have this COR but nothing is coming up on the reports, have I missed something out? Thanks for your...

Wonder if anybody can help. The switch i'm dialled into has the software level of G3csiV9. We are in the ip-services form and we are trying to add CDR1 into the service type field and it won't allow us to enter it as the only option is SAT. Is this to do with the Software level? as we know...