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  • Users: shurtado
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  1. shurtado

    Adding IDC to existing TIE route

    Hello, I need to add IDC to an existing TIE route. Listed below is the route. I tried to change the route in LD 16 and did not see the IDC prompt. I'm not sure if it is even possible to add IDC to this type of route. Can someone point me in the right direction? Thanks! Steph REQ PRT...
  2. shurtado

    Wireless Analog ACD for supervisors

    Hello, Our call center supervisors use wireless headsets w/ the 3905 series phone. The supervisors log into a queue and take forced calls as they walk the floor. They also observe agents w/ the wireless headset. We would like the supervisors to be able to walk the floor and observe "on...
  3. shurtado

    Fax Buffer/Overflow in Call Pilot

    I'm trying to set up a fax buffer for overflow faxes when fax is busy in Call Pilot. I have 1 department fax that needs this set up. Any help would be greatly appreciated. Thanks. Steph
  4. shurtado

    Message Indicator Light & ACD

    I have a user that has a 3904 phone that wants to obeserve agents in the call center. This user's DN is on 4 other phones. Currently, MARP is on his phone. I added ACD to this phone, moved his DN to key 1, w/ MARP. Phone works perfect, however, Message Waiting Light does not work anymore...

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