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We currently have a CS1000 system and are thinking about replacing with the Avaya Aura G-series platform. Meaning changing over to the G450 and 430 gateways. We currently use the i2001 and i2002 phase II phones. Does anyone know if these will work? I read where only the 96xx, 4600, and 1600 will...

Will Call Pilot Desktop Messaging work with Microsoft Office 365. Call pilot is a 201i on release 5.0? Thanks.

Ok, I have a weird problem that just started. I have several CS1000E's that I take care of but on one of them when I putty into it and do a mdp issp for example, I get the info all together and not by lines, like below. I outed my saved session and rebuilt it but still does the same thing. I...

I have two cs1000e rel 7.5 fully patched connected to to a 1000M via session manager using sip trunks. Problem I am having is I can not access the ms lync number from tdm phones on either E. I can access it using IP phones from either the e's or the m. I can access it from tdm phones from the M...

Customer replaced older 2246 gateway with a newer version, before when the wirless phones received a text message it automatically appeared on screen. Now they have to hit a button to make message appear.Not sure if it's a configuration issue or if that's normal. Any feedback will be...

Trying to come up with a solution to replacing the M2250 console with an M3904 phone. I know that I can build an ACD que with 0 as the number but here the deal. They want to be able to put a call on hold while they answer another call. Pretty sure ACD won't allow that. So basically want several...

Ever since upgrading an Option 11 to a CS1000e I have been having trouble getting a page to come across a tie trunk attached to a BCM50 rel.1 via a point to point T-1. It worked before the upgrade so I am thinking it's on the CS1000 end. I have the paging trunk configured as a pag trunk, even...

Been working on a recorded overflow announcement that all of a sudden quit working. The little digital announcer lost it's recording so I re-recorded it and now I can access it by dialing access code but when I get a second call to the 2250 console it just keeps ringing until they after it. I am...

I have a IP office 7.0 with VM pro 6.0. Here is the problem, when trying to forward a message from one mailbox to another, it will only work if I use *17 and log into mailbox that way. When I hit the Message button and log in nothing happens when I press any number while listening to message or...

I have an IP office 500 v2 release 7.0 that I need set up so when a call comes in it rings the extensions in the main hunt group during the day and if no answer goes to HG voicemail box. When customer leaves they want to be able to forward to someones cell phone or answering service by pressing...

I am trying to program a self- admin button on an IPO 6.0.14. I go under menu programming and allow self administer and choose self-admin for the button with an action of 2 and label it. It never shows up on my phone, what am I doing wrong or am I missing a step. I have a 5.0 here in my office...

I need to know if there is a way to set up a mailbox or SDN on a DID number so that if a fax call comes in it can be set up to go straight to a network printer and not to someones desktop messaging. It is a 201i release 5.0. Thanks for any help.

Having a intermittent problem with 3904 series phones that start ringing and only way it can be stopped is to unplug phone. Picking up handset does nothing and nothing is in display. It did it on rel 5.5 and now does it on rel 6.0. Latest deplist and firmware. System is Cs1000e rel 6.0 with CPPM...

I went and downloaded the latest release of VM pro from Avaya's website. Is anything special about upgrading or is it a fairly simple task. IP office 500 v2. Does it retain all data when upgrade is complete. This is my first time to do this and just want to make sure I don't screw it up. Thanks...

Ip office 6.0, I need to know how to make the second call to the hunt group ring on a phone that is off hook, I know how to make it flash on the next CA (collective call waiting) but if the recept takes the first call, the second call doesn't ring on her phone. Trying to make it work like their...

I keep getting these messages but customer doesn't complain of any service interruption. It actually happens on an Option 11 on rel 4.5 and a CS1000E on rel 5.5. They both have TMDI cards and it usually happens between 3-5 am. Any thing for me to be worried about and any ideas why it's...

I just need to know if I can go staight from CP50041SU04S to SU07 on a 201i rel 5.0. I know how to load but just want to make sure it can be done and how long should it take.. Thanks for any help.

I got this from a customer of mine, need help understanding what I can do to help them resolve this, thanks for any help. There is an FTP client that allows anonymous logins which is a security risk to the network as determined by a network vulnerability scan conducted by our data security office.

Getting conflicting information, need to know if I need IVR channels in callpilot 201i rel 5 to make the announcements work for scripts in Contact Center. Currently have all voice channels. They used up all their MIRAN channels and I thought callpilot could do the same as a MIRAN card. My SE is...

Can someone tell me if the tandberg slr75 tape drive is supported on a 201i system. Having trouble getting the system to see it.