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Hi All: I have an S8300 system where even if I remove the partitioned group entries for routing regarding 911 calling, the 911 calls still go through. Consequently I can't change what I want 911 to do, which is translate to a 213 number that we use for that purpose. Where can the 911 dialing be...

I have a strange system where I haven't seen this issue occur. Somehow, trunk group 1 has 3 PRI, one on each gateway of an S8300. The first is 001V3, the second is 002V5 and the last is 003V1. It would seem that wherever I place stations, determines which PRI that station uses for outbound...

Hello All: I'm an engineer, most typically Avaya or Nortel, however I have a lot of Shoretel administration experience. My problem is this, we have a site with this Shoretel IP voice switch SG-60/12. I used to RAS to a modem number, then IP into the Shoretel using Internet Explorer (or the...

Hi, I'm trying to upload files remotely to an S8720, the first thing I notice is that the IP address of my RAS dialup, is a different subnet than the IP addresses of the announcement boards in the PBX. When RAS'd, I cannot ping the IP addresses of the announcement boards. Is doing this even...

I need to default a database off a processor, does anyone know the process of defaulting a Merlin Legend, any help will be greatly appreciated.

The customer is complaining of cutting out (not half-duplex speakerphone) through the handset, intermittently on all call types, including office to office and internal to VM. I haven't gotten feedback yet, I chose to power down the control shelf and reseat the control cards. I wasn't sure which...

We were trying to restore a backup, that was converted from 6.1 to 7.0. After much problems like a DID card being in slot one, we were able to get to the point at which we could begin the restoration of the backup, it would get half way through, then dump me out stating: "Restore Aborted, too...

I have a customer, they state a call comes in to x3001, then covers to point 1 of a coverage path (x3133) Extension 3133 is the support person for x3001, they then state x3133 places the call on hold. Walk over to x3001 and the call is sitting on hold of the first call appearance of x3001 and...

I turned up the outcalling feature on an S8300 running the IA770 application. I've got the IA770 outcalling when a message is received, but when it calls, the interface you get is supposed to let you log in and retrieve the message right there. What actually happens to me, is that I can't break...

I'm just starting to get my teeth onto MAS Applications, my customer has many users who have applications running for personal users to offer choices when hitting their VM. I've been able to create these applications, change COS on the VM boxes, deploy the applications and analyze them...

Hi, I have a customer who wants an AA for their VM answer that allows a choice for a message to be left, a couple of users to be reached, or the operator... If I intercept the number and route straight to the VDN, all works as it should. If I have the station cover to the VDN, it won't route...

The question is, can the PBX produce this? How? I have a phantom station built, x-ported to coverage that points to a coverage-remote number. The call to the remote number completes as it should, except once the call is answered (connects) a single DTMF digit is applied. I noticed this when I...

I have a customer using a console and when they're on the console, off-hook, a second call comes in and only shows CW in the display, there is no audible sound for that secondary call. Any information would be helpful... Thanks Much

I currently have a major alarm that I can't find in any books available and/or on the net. The alarm is: App-MT, Resource type-Volt, Location 7, Alarm Code 2, Alm Lvl- MAJ. Any help would be greatly appreciated...

I'm having a interesting problem.. This Wells Fargo with an S8300, stated they had MOH, but it currently isn't working. We found that the installation was direct connected from RCA of OHP 5000 on hold device to the port on the S8300, this is on an MM711 port. Everywhere I look for Avaya MOH...

When I list configuration all, all the boards on multiple shelves are showing 'no board' Is there some explanation for that, let me know.... Thanks John Vobis

Does anyone know if there is any way to pull the serial number of a 5.1-63 Intuity Audix...Or is it physically on the case, thanks in advance John Vobis Engineer

I have a Merlin Mail, not sure what release. I have an extension set to ring on 2 user's phone's as their published number. They each have their own DID as well. We put x5101 as primary coverage on each phone, x5101 is set to FNA to VM. The AA has been built and answers, but won't answer based...

Does anyone know how I can enabled a login, I have the dadmin login for the PBX.

I have a customer, they apparently inherited (purchased) a competitor. They want to use existing call queues to answer those calls, but answer them as the entity they are based on their screen information. Currently, whether you pick the queue through application 1001 in the Call Pilot, or...