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I need your help again ,I have a CS1000E RLS 5.0 I've been asked if there's a way to make changes to the standby core for testing purposes , I know there's a way to lock down a core so that you have active calls using one core while you make changes to the other, after the changes I will need...

Hello I'm new to IP Office and the issue I have is this, I'm in a tenant environment with each tenant responsible for there own CO lines (loop start pots) and the question i get asked alot is why can't my calls go to voice mail when I'm on the phone. Is there a way to send these calls to the IP...

I'm working with an old option 11c release 23.55 and before we upgrade I need to find out if there is a way to alert the console that an ext. has dialed 911 I've tried many things so far and I can't seem to come up with a solution that fulfills the requirement... any will be greatly appreciated.

Hello I'm new to IP Office and I currently have a voice mail system stating it is full and will not accept any message's even if the ext has no message's in the mailbox, the UC Module shows no free space in memory and I'm not sure how to delete files/messages to free up the space. I've asked the...

Hello all, I have a CS1000E RLS 5.0 , we lost our ability to dial across the network and the SS is not responding any longer, I'm green when it comes to SS so any help would be much appreciated! here is what I found so far in LD 117 => STAT SERV NODE HOSTNAME ELANIP LDR...

I have an IP office R9 ( I'm new to IP office) with approximatly 40 phones each phone has 1-2 analog CO lines terminating as a seperate line appearance on each phone, all of which are answered by the attendant , 1 user would like to forward their co line to the attendant which is not working, I...

Good Morning, I'm new to the IP Office and I'm trying to setup our IP Office 500v2 rls.8.0 to send an email when tasks complete or fail ,I've been into the manuels and searched multiple sites but I still can not get this feature to work I've entered my mail settings into the VoicemailPro and...

Hello All, I'm working on a Option 11c Rls 4 with hospitality the current mivs card has failed and I need to install a new meridian intergrated voices service (MIVS) card but I'm not sure how, documentation is very hard to follow....there seems to be more to it than just sliding it in and...

Hello all, Were are moving user's to google( google will have our domain name) and all internal systems will be changed to use a new mail server and differnet domain for mail. i have to configure callpilot to use the new mail server and then i need callpilot be able to send messages to the...

Today we lost all dial tone and when i enetred the pbx room i noticed right away that the AC stopped i fixed the ac and started to look at the logs this is what was being displayed.My question is did this happen because of the heat or is something eles going on?......thanks for everyones help %...

Our option 11c did a system restart (voice mail was down for a while) when it came back online I got these INI messages and I can't seem to find information on these codes can anyone help point me in the right direction...? % INI000 00000000 09 46 14 00000000 00000000 00000000 00000000 ...

Hello All, We have a cs1000 5.0 that seems to be having issues with one way conversation (not all calls ) over our network to the other location and i would like to turn on the sip call trace (sipnpm )but i'm not sure how and i want to see the message on my screen. I also see a message that i...

I have a option 11c running rls 4.0 with a mer mail rls 13.. I'm having trouble getting this to work so my question is this, if I have a DID coming in on a pri that rings the console during business hrs,.. when the console is placed into night mode,how would i program the system/DID to ring...

I know very little about Avaya and we may be looking at Installing the IPO 500v2 with preferred software can anyone give give me pro's and cons I'm not looking for huge detail, just trying to make some sense out of what I'm reading from the vendor. I know this site is for technical resources and...

Hello all, I've been asked to record how many internal and external calls a specific ext. gets.I did setup an enhanced trace but that seems to only get outside calls made from the ext, i need to capture all traffic for this ext. thanks for helping!!

I'm trying to program a polycom 5000 IP conference phone on a cs1000 rls 5.0 but i don't know what type to use?

Hello all We have a new PRI working on a OPT11C Rls4 when i call out over the PRI my ext. number is displayed and not the main number. I'm led to believe that the problem is what my PBX sending is this true? and in which load do i change what is sent out? thanks again!!!

Hello all, once again i need your help! i have a new PRI coming in a few days and i wanted to check my configuration before it got here I have an OPT11C RLS 4.0 i'm using a TMDI card(no clock) and a adtran CSU with a loop back jack installed on the network side. when i try to bring up the PRI...

Hello here is my situation currently we have a 703t rls 5.0 with unified messaging my problem is we are looking at using gmail as our new mail provider we currently have exchange running in house. Has anyone had success with setting up Callpilot to use gmail? if so can i get the configuration...

Hello all, I am looking for what the best practice is to backup our switch currently we use LD43 and rotate the media cards. we have a signaling server in the switch which has a pcmia slot can i download the SS config from this slot? also what is the best practice for backups? ....as always...