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I am trying to get the Speak Text action to speak the digits I have stored in a User Variable. Here is how I currently have it set up, but it is not working: Text to speak: $REG[$ServiceCenterFwdNumber] I know that the variable is working because the Transfer action I have in another module...

A customer has a Contivity 1750 w/ the Stateful Firewall license that they want to use as an all-in-one solution. So, it will be replacing thier Cisco Pix Firewall, Cisco 1700 gateway router, and Cisco 2600 VPN/PPP router. The Contivity is currently in place handling 1 PPP T1 to one of thier...

I know this is more of an IP question, but the setup is to connect IP phones to a BCM, and I am getting no response on the Nortel Networking solutions forum. I am setting up 2 Contivity 1100's, one at each end of a point-to-point T1 for data traffic. I need a really simple setup (no VPN...

I am setting up 2 Contivity 1100's, one at each end of a point-to-point T1 for data traffic. I need a really simple setup (no VPN, etc.), but I can't seem to get it to work. On one, I have configured: LAN interface: 192.168.11.1 255.255.255.0 "private" WAN interface: 192.168.10.2 PPP T1...

I just set up RCC for a customer, and averything went fine. My only issue is that I can't find a "Maximum Wait Time" or similar item for each skillset anywhere in any of the reports. Can anyone offer any advice?

I have 2 3.7 BCM 200's at different sites that reboot on their own when I try to access the Unified Manager. These were purchased from our supplier at the same time, and one was working fine for about 3 weeks and the other one for about a week. They may not actually be rebooting, but the LED's...

I have a customer thet has a BCM 400 and a PRI. They have four Hunt Groups with DID's assigned to each. They would like to have the Auto Attendant answer the lines assigned to the hunt groups after 3 rings during the day, and after 0 rings at night. This is a basic setting on most other Voice...

Okay, I promise I am figuring out a lot of stuff on my own, and will eventually stop asking so many questions. I have a customer with 3 Digital Trunk Modules. 2 have incoming PRI's, and 1 has a T1 line going out to an external fax server. The customer had their service provider change the...

I have "External Mailbox Initialization" enabled in the CallPilot System Properties, but I can't figure out how to inialize a mailbox from an outside phone. Please help.

After firing our BCM tech, my company had me run through the BCM CBT's and made me the new BCM tech. I am completely new to Nortel systems, so things are a little rough for me right now. Can anybody point me to a good source of documentation for the BCM, especially the CallPilot? Thanks.