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Hi, I am not sure if someone has experienced this and if so maybe they can shed some light on the matter.I have a Mitel 3300 and a generic Sip device configured. I have no issues with the general working of the phone it is only when the customer attempts to cancel a transfer is when we have an...

I have a Mitel 3300 running version 7 sp1. The issue I am experencing is with a sip handset. I have the handset registered and the connection is established. The problem is as follows:- I can originate a call from the SIP device and everything works as follows. No issues with calls to external...

I have an SV9100 with PRI and SIP trunks. Can I ask a daft question regarding accessing the lines. Is it possible to have a dial 9 access for the PRI trunks and a dial 8 for the SIP lines. I cannot see any simple way of achieving this Thanks in advance Colin www.3sixtynetworks.com

Hi Everyone, I am sorry if this question has been asked before. I have been asked to look at a problem with a customer on a Samsung and I am sure it is something simple but I am very new to the Samsung product. I have a client with a LAN to LAN VPN via Draytek routers and the extension on the...

Hi Can anyone shed anylight on this problem. I have a remote phone setup and the phone connects and I can dial out etc. When I make an internal call the call is setup but when it comes to sppech we can not hear each other, but if ring the same remote user on a DDI number the call works...

Hi Everyone I am getting an error while trying to activate scheduled reports on a CCMA 6.0 on SU08 -- "could not active schedule for (name of report) report." This occurs when I try to activate through Scheduled Events. When I try to activate it from the report itself, the error is "Unable to...

Hi Everyone Can anyone tell me if like when we had the Helmsman style manuals you downloaded a complete zip file and updated some xml and pdf pointers and you had all the manuals in one fell swoop. Is there anyway to do this on the Avaya support site and if so i would love a link. Thanks, Marshall

Hi Everyone, I really just want a sanity check on the Contact Centre Multimedia Setup. I have a client who has the following CCMM 6.0 CCMS 6.0 CCT 6.0 The system is licensed as follows:- 40 Voice Standard agents 20 Voice Outbound agents 20 Email Agents 20 WC Agents. I have been pulling my...

Hi Everyone, Can someone clear something up for me. I have tried to assign a skillset on Contact Centre Multimedia Release 6.0 with a priority of 10. So the command looks like this QUEUE TO SKILLSET xxxx WITH PRIORITY 10 I wanted to confirm the same 1-48 skillset priority applies in the...

Hi Everyone a bit of guidance really appreciated. I have a client who uses Cisco 2911 ISR with LAN to LAN VPN to 4 sites. They have a fibre based broadband providing 30Mbit down and 6Mbit up. Each site is configured in a star topology with a VPN tunnel to all the other sites:- Site a VPN to...

Hi Everyone, I have just started to make my way back to LG primary for the sub 20 market but I am struggling to establish a connection on the following. I have a WIT-300 handset on a remote site with WEP etc and it finds the base station fine and gets all the info correctly. I was led to...

Hi Everyone, I was wondering if anyone could recomend a solution for a customer who has 400 IP Handsets and 200 dect handsets. I know this will not fit the IP Office mould but I was wondering what Avaya would do the job. The customers focus is having a good Dect solution. Thanks, Marshall

Hi Everyone, I was wondering if anyone else has experienced this problem. We have a client with an IP office 500 V1 with a full ISDN30e circuit with BT. The problem has only started recently. When a Sky or Gamma customers rings the site the call rings engaged to the Sky or Gamma Caller, but...

I was wondering has anyone else experienced this. We have a customer who when they receive calls from a sky customer the phone rings once and then goes busy. I traced the call and it seems to setup the call and then clear down on the monitor. I then investigated further and I have found if you...

Hi Everyone, As usual we go to Avaya and they treat you like children not engineers and eventually except there is a problem and take forever to fix. Can anyone confirm they have 1616 not 1616-i with 2 BM32 button modules running on the IP 500 R6.0.14. If not can you send me the version you...

I personally have never found this a problem, but we have a client all with 1608 and 1616 handsets. They replaced an old Toshiba system and when an internal call came in to the system the call would ring complety different like a high pitched tone. When an external call would come in you get the...

Firstly let me apologise if this has been asked before. I have had a good look around but very hard to get correct description. I am looking to setup Act for our telesales staff but they have been with us for about 6 months now and some detail is still geetting missed. I would to have a tick...

Hi Everyone Does anyone know if the one x portal will work on a thin client enviroment. I know looking it looks and works very similar to a thin client enviroment but I was just wondering does anyone have it out there working? Thanks, Marshall

Has anyone got a picture of this part. I would hate to be paying all that money to Avaya for an adaptable box that I can buy from any good electrical supplier. Part details:- 700466477 DECT RBS Outdoor Housing Thanks, Marshall

I know with all versions of IP Office you received Phone manager Lite. What is the future of Phone Manager Lite? I am asking this question based on the future of phone manager being more likely to be the one x client. All the tech transfer and online training I have completed do not mention...