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I have a customer with an IPO 500 4.2. Can a prefix be added to automatically insert a 9 in the call log for all incoming calls? I've done this with all other trunk types,PRI, analog, etc., but I haven't been able to figure it out with a SIP line. PhoneLady

Is the IMS license still supported on 5.0? PhoneLady

I have a customer using voicemail to email (they do not have IMS) for their virtual users. They receive the voicemail message in their outlook inbox. Once they listen to the message and close it, it is no longer in their inbox and they are unable to locate it. They currently have an IP Office...

Customer has an IPO 500 running 4.2.14 software with wireless spectra link phones. All is well except the labels are not passing through to the wireless handsets. I can see the action data that's assigned button but what we labeled the buttons won't show up. Any suggestions? PhoneLady

Can anyone tell me if E&M trunks are supported on the IPO 500? PhoneLady

Does anyone have a cheat sheet for configuring SIP trunks on IP Office. PhoneLady

I have a customer stating he gets a "bipolar violation" on his IP Office. Can anyone tell me what this means? PhoneLady

I have a customer with a Merlin Legend. The receptionist has a 4424 telephone. She receives caller id fine if her phone is idol and a call comes in. However, if she is already on the phone, when the second call comes in she is not getting caller id. Is there a way for her to see caller id on...

Customer has IP Office 500 4.1.9(95) Able to login to Phone Manager Pro; however, there is no audio, no dial tone, etc. Any suggestions? PhoneLady

I have an IP Office 4.1.12. I am trying to setup a VPN connection for remote softphone users. Currently we are using Microsoft ISA. Is this support and if not what is recommended? PhoneLady

Can anyone tell me if the wizard application is still available for programming on the IP Office? I've been out of the business for almost 2yrs. now so I'm a little behind. PhoneLady

I received this on my system, can anyone translate for me. SystemId=BCM;entityId=BURLINGTONNC;entitySubId=Coretel ID = 247, PhoneLady

I have an opt81 with meridian mail. Is there a way to reset the admin pswd remotely? PhoneLady

Can anyone tell me if BCM will work with 5ess switch. I'm looking for it to provide national protocal PhoneLady

I have a norstar system...the customer has activated line redirect on 1 of their telephone sets. Once she de-activates the feature and tries it from another set it tells her "redirected by another set". When I go back to the set that originally redirected the calls, it still shows not to be...

I have a BCM50 that was installed 4-5 months ago. There are two locations networked via voip with no problem. Site A has a PRI circuit that site B using for making and receiving calls. About 2 weeks ago the customer started complaining of phantom ringing. On two different extensions, a call...

Can anyone tell me the procedures to download a patch for BCM 50. Thanks PhoneLady

After installation is complete, I am responsible for providng end user training. My customer is asking me for a interactive power point presentation. Do any of you know where I could find something like this as I am not very good on power point and wouldn't have a clue how to create an...

I have a 412 with 3.0.59 and VM Pro 3.0.17. Problem 1: I have 1 remote user and for some reason the callers don't hear any ringing just silence until I answer. Problem 2: They can hear me, but I can't hear them. I'm using 729 codec and VOIP is enabled. We've gone as far as Tier 3 support and 2...

I have just installed a BCM50. Two issues: If I'm already on the phone and I need to put the first call on hold to answer another call or make another call, my call is disconnected. When trying to conference a call, once I press conference and go to make my second call the first one is...