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Hello All, My question is about IP Office 500 QoS markings. I am pretty sure I saw RTP traffic coming in/out of IP Office 500 marked DSCP 46 before. Now when I'm using network analyzer, none of the traffic has DSCP set and the only change we made recently was new SIP Trunking setup on LAN2...

Hello everyone, I have a problem after upgrading to IPO 500 and v.4. We using Avaya PC Softphones and they were working fine with 3.2 and IPO 406 v.1. Now, after we did the upgrade to IPO500 and v.4, we can't hear incoming calls. The other side can hear fine though. Outgoing calls have no...

Hello All, Does anyone know if Avaya 4630 IP Screenphone will work with IP Office (3.2)? It goes into Discovering mode and then just reboots... Please let me know. Thanks, Oleg

Hello, Does anyone know when the Phone Manager Pro in VOIP mode will be available for MS Vista? I tried to install it on my laptop. Installation itself had no problems. When I'm trying to log into IP406, always getting an error message saying that it failed to register for VIOP operation. Is it...

Hello everyone, I did the upgrade to 3.1(65) and have problems with conference calls now. When call comes in and agent puts it on hold, then dials the other number and trying to make a conference, it disconnects the agent, but conference between incoming call and the other number is still in...

Hello, Does anybody know if there is a log for Voicemail Pro? The service on my server stops responding once in awhile and Windows has nothing about it in the Event Viewer. The only way to get this service back is to manually shut down the server by pressing power button and then to start it...

Hello everyone, Does anybody know what for IP Office is using ICMP protocol? On my firewall I can see that IP Office is sending ICMP packets to the remote terminals and by default they will be blocked by firewall. Can it be for a delay measurement? Thanks, Oleg

Hello everyone. Here is what I have: IP Office 406 v.1 (2.1.31) + Voicemail Pro + PRI line. About 25 extensions with softphones + 2 Avaya 4620 hardphones. 10 of these softphone extensions are connected remotely through VPN tunnels made on WatchGuard Firebox Vclass. The issue I'm having is...

Hi everyone, I have problems with our US PRI line. Basically it works fine, the only problem is that it won't return ring or busy tones when somebody is dialing out. In CallStatus it will show that it's ringing if dialed number is not busy. If it is busy, it just disconnects without any tone...

Hello, Another issue here: From time to time I can see different extension numbers in different hunt groups are marked with the star before the number. Of course, those extensions won't ring becase of this. Deleting and re-adding the same extension numbers will help until the next time. What it...

Hello everyone, I have another issue with our IP 406. We all using soft phones except two extensions with Avaya 4620 phones. Sometimes something happens to the system and it will ring those extensions who's already on the call. Call waiting is disabled and Voicemail ringback is disabled also...

Hello, Have someone ever experinced this problem: Once in awhile users can't dial out using softphones or IP phones. in a log file I can see the message saying "No VoCoder is available for the dial/ring tone to Extn XXX". We have IP Office 406 v.1 and PRI line. Reboot helps in this case and...

Hello everyone, Does somebody know where IP Office keeps total number of messages (could be a simple count I guess) and the phone number of the person who left the message for the particular mailbox? I'm trying to automate the message processing so that they will be moved to client's folder...