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Hey Guys, Hopefully this is a quick and easy question. I have just been dumped with looking after our Witness servers, In the process of switching to Verint. I have been asked to increase the Inactivity timeout in witness to 60 mins. Where and how is this done? Cheers for all your replies.

Hi guys, I have a weird issue with CLID outbound on a 1000B. The phone will display the correct CLID when in local mode but when in normal mode the CLID will only be the extn number. This is in Germany but the way with the mail system being in Ireland. I have setup a new CLID entry on the main...

Hi, I have setup a cdn for my reception. This is to monitor stats etc. I have the night on the console going to a acd which is ncfw into a cdn, only because you cant put a cdn directly into nit1. The agents login and they can take calls no problem. Whenever they transfer the call rings on the...

Hi guys, We recently installed 2 new Callpilot Rls 5 servers (600r). 1 we migrated from Meridan Mail 13 and 1 we just added the mailboxes in as new. We have the same issue on both. The callpilots took the 3 digit mailboxes ok. But now when you try to add a new mailbox it says the mailbox...

Hi guys, I have a problem with a BCM50 Rls 3 where the raw data from the PRI on BCM monitor shows the CLID of the incoming call to be correct however on LINE monitor on BCM monitor the CLID is incorrect. The bcm is adding a 0 to the front of the number. ie if the number calling was 02890xxxxxx...

I have a MIRAN providing a RAN whenever the console is busy. However the RAN will continuously play until the console becomes free again, but if you ring the acod of the RAN route it plays once. How do you get it to play once when overflowed from the console? Cheers

I have a BCM50 that I am trying to register on the NRS to allow interoffice dialling. The error I am getting is.. 20/03/2007 11:00:08 LOG0005 GKNPM: RAS FAILURE: RAS_TYPE : GRQ,Reason=terminalEx cluded,SrcIP=10.90.254.1:50125 20/03/2007 11:00:19 LOG0005 GKNPM: RAS FAILURE: RAS_TYPE ...

Hey guys hope you can help with this issue.. I have Vista Ultimate running on my laptop and I can use BCM50 element manager and procomm no problem. However when i login into a bcm 200/400 I can browse everywhere except into Telephony. When i click that it doesnt open the sub menus ie Active Set...

My friend has asked for some help with a callpilot 1.07 to reset some mailboxes. I accessed the admin client and get the reverse rpc error. I looked at the callpilot and it SU3.... I plan to upgarde to SU4 then SU5 however I dont have the language cd to reinstall the languages as it says in the...

Hi guys... This has just been dropped into my lap.. Whats the best way, ie the least painless, to upgrade and option 11 from rls 18 to rls 4.5? Cheers

Anyone ever seen this error before? A customer is asking me what it means... PPR 120106.0, 28/00:01,ACT|XMI101,152,MAJ.

My cust is getting the following error when using OTM. Any lads have an ideas on what will fix it? Error message when attempting to use costings in OTM error code code 3201 tying to write a cost record to the cost table, dao error is 'you can't change a record or add a record because a related...

I have installed a new callpilot 4. I have one issue with name dialling. I have created an application and it works fine until it get to the option that allows you to dial the person by name. It asks you to enter the last name first etc but whenever you try it says the name cannot be found. If...

Hi guys interesting problem here, hope you can help... I have a newly installed Callpilot Rls 4 with SU01 installed. Callpilot Manager has been updated and works fine except for one issue. Whenever you try to use the callpilot manager to shedule a backup or even go into the backup/restore...

Hi hope you guys can help with this one... I have installed IP virtual h323 trunks on my option 61 rls 4. The gatekeeper is in New York however the option 61 is in London. The London switch is registered ok on the gatekeeper. The NY switch or any switch connected to the gatekeeper can ring me...

I am trying to restore a rls 3.0 bcm and I have a backup. Everything seems to be restored except the telephony details, ie extns etc. On the restore it seems to fail uploading to the MSC. Has anyone seen this before? is there a way around it? In case it matters i havent regenerated the keycodes...

I have a backup from a release 3 bcm that the hard disk has gone faulty in. I have a spare bcm 3.6. Can I restore the database for the release 3 into the 3.6? Also would anyone have an image of a release 3.0 hard disk? Thanks

Hi all.. I have a bcm that a while ago we couldnt access via ethernet or serial. The status lights for the network and the nortel sigh were flashing however it was handling calls ok... Rebooted the bcm and everything was ok. This problem has cropped up again however rebooting doesnt clear it...

Hi.. We have an interesting problem with a succession 3 with dect. IP phones when they ring a dect handset will hear echo on the call, however the dect user will not. The echo will progressivly get worse the longer the call goes on. The echo will also manifest itself on IP phones to PSTN. The...