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I have a couple of 9641G VPN phones at home that I used to support a remote customer who has now left Avaya in favor of Teams (holding my breath until they realize their mistake). However, I cannot figure out how to clear the VPN settings from these phones so that I can used them as standard IP...

Hey, I know that in order for 'Dial by Name" to work the user's name must be recorded. Is there a simple report that can be run to tell you who's not recorded their names in VMPro? regs, .al. Avaya Certified Expert http://www.jeral.com/avaya-learning.html

Software: R016x.03.0.124.0 Patches: 21904, 23947, KERNEL-2.6.18-417.AVI, PLAT-rhel5.3-3021 This feature USED to work in this customer's PBX because I've used it (I have a VPN hardphone extension off of this PBX on my desk at home). EC500 works fine, but the remote FNE features via DID do not...

We removed a MCC and replaced it with two (2) G650's on our CM 5.2.1 system. Basically, we created PN 4 and added the G650 as Cabinet 4 then one-by-one moved all of the cards and their corresponding translations. So, when it came time to remove the MCC everything went smoothly ... or so we...

I searched the forum first and was unable to find the specific answer ... but I'm looking for the entry that will correctly format the local log into a dial string for 96xx telsets in our London office ... i.e. caller id delivers 0044xxxxxxxx and to dial all they need is 0xxxxxxxx. Isn't there...

I have an old IP Office 406 v2 with R3.0 software that the customer forgot the password to. So, I figured that I would simply default the box and start over. However, upon reboot nothing happens. The TFTP log repeatedly states "BOOTP request .. unable to process" and then "Unable to send...

I've done this a zillion times, even trouble-shoot and fixed this issue in the past, but right now I'm getting my ass kicked. A junior associate installed a CM6 LSP at a remote location. The LSP and gateway registered with the Main PBX but we have been unable to get translations to save to the...

Okay ... I have a repetitive alarm on a G430 that's driving me nuts. It occurs EVERY single morning at 5:01 and 5:02 AM: a CMG 34 Major alarm. Now, according to the docs, CMG 34 refers to a loss of sync signal BUT this particular G430 has no sync signal. It's in a remote building with a MM711...

Recently a customer came to me requesting that I upgrade their Enterprise from CM 6.0 to 6.3 to facilitate a Lync integration. The time frame was tight and several of the LSPs decided that they would not upgrade remotely. So, we opted to purchase some new S8300Ds that were scheduled for future...

I'm at my wits end. I've scoured the forums and followed the (poorly written) documentation but I cannot get this voicemail backup thing to work. The servers just won't sync up. I have two (2) IP Offices in the same subnet. Both are Preferred Edition with 24 ports of VMail. I have two VMPros...

1) Customer has a CM 6 system with multiple tenants. 2) The main number terminates to a hunt group with zero (0) members and a coverage path that has two (2) coverage points: 1) attd and 2) an auto-attendant VDN. The Hunt-Group has a night service button but it is not used. When attd 1...

Has anyone installed this beast? I have less than a week to get it up and running and it's really kicking my ass. I have SMgr 6.1 up and running and the customer configured a RedHat VM machine for me to load the Central Mgt software onto. I was able to SCP the file and unzip it but the actual...

Ok ... I've relocated a CMS and I've managed to change all of the IP addressess successfully ... and the box is working; all the links are up; everything is honkey-dorey (well ... almost everything). I was able to get the box to accept the default router's IP address using the command "route...

Does anyone have the above patch for Communication Manager 1.3.2? It is no longer available on the Avaya Download site and I had to re-load a server this past Friday. Now the S8700's won't sync because they're running different loads. regs, .al. Avaya Certified Expert...

Alright, it's been a few years since I installed an IA770 (back in the CWY1 days) but I'm working on one right now and it's got me stumped. I installed the S8300 without incident (including the Audix software). I've created the h.323 signalling group, trunk group, etc. Followed the manual...

The latest MS Security update released this week breaks dial-up networking (PPP) to S8xx0 RAS access. If you routinely use PPP to connecto to your (or your customer's) S8xx0 servers then WAIT until either Microsoft or Avaya figures out how to resolve this issue before applying the updates...