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  • Users: craigdred
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  1. craigdred

    Logging in with Splits on a S8300

    Hello Avaya Friends, I was wondering if anyone has an s8300 with Call Center Intro (Splits) running on CM 3.1.2 that can answer this question. When you log into a Split on a telephone set, you would enter: The FAC plus Split# plus Telephone extension. 1. If my split # is 5, would I enter "5"...
  2. craigdred

    Avaya EPN vs MCC

    Hello Avaya Pals, Can someone help me to define the difference between an Avaya EPN Cabinet and a MCC Cabinet? I am running a G3r Ver 10 spanned accross 12 Bildings, each one having its own cabinet. I need clarification on the two types just to make sure I do not mislead anybody enquiring Thanks
  3. craigdred

    Command to See How many connections are on a MedPro

    Does anyone remember what the command is in CM to see how may connections are on a particular MedPro? Thanks
  4. craigdred

    NICE/IEX Vs. WITNESS/BLUE PUMPKIN

    Hello All, My company is in the middle of sourcing companies to use for WorkFOrce Management and Quality Recording for our Contact Centers and we are pretty much stuck on the two major players: NICE/IEX WITNESS/BLUE PUMPKIN I was just wondering if any member who has exposure to these...

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