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Hello, I have ADSL through AT@T in the San Diego area.I have a SpeedStream 5100 modem going into a WBR-1310 Router. About two weeks ago I had a no dialtone problem at the house. Checked the problem at the demarc,with IW isolated from the drop. No dialtone out to the street on my buttset(Never...

Hello, I was just reading the CD for MICS 6.1.Checking out the upgrade section. If you have an MICS with say 4.0 in it with a Rel 01 NVRAM cartridge in it and you want to upgrade to say 7.0 without losing the programming.At what point do you install the Rel 02 NVRAM and use the upgrade tool. I'm...

Hello, I just got a MacBook OS X.4. Hooked it up to my network. DSL SpeedStream 5100 modem into a Linksys WRT54G version 5 router with 1.00.9 firmware. Before the MacBook arrived I have three Windows 2000 SP 4 machines connected to the router. Not one problem since I got the router three months...

Hello, I installed unified messaging on a PC using Outlook Express 5.5. After install the Call Pilot message store is not in the left pane folders. Language = English Destination folder = Default E-mail = Microsoft Outlook and Internet Mail Clients checked. Server name or TCP/IP = (BCM IP...

Hello, Got a customer that we installed a PRI code on their MOD 6.1. It was installed about 6 months ago. The cutover was at the same time. Cutting from T1 to PRI. The day the cut took place it was understood that it was changing to PRI from T1.We programmed the MOD to PRI after installing the...

Hello, Had a tech on a job today to add a fiber card and a trunk mod to an MICS, I didn't get the software level. When he powered down the system and added the the fiber card and powered it back up the customers could not use 101 or any 1 code to retrive the parked call. Which they could before...

Hello, Got a customer who had a power outage over the weekend. When they came back to work their two 7324's with CAPS attached were clicking and blinking arrows, on the CAPS and the phones were just blinking. Had the EU unplug the line cord from the CAPs and plug into the 7324's and they came up...

Hello, When I open Internet explorer the File,Edit,View,Favorites,Tools and Help menus are missing.Also the Back button forward,stop,home etc toolbar doesn't come up.If I open the control panel and then go to favorites and pick a site,it will open up with all the tool bars I described above...

Hello, Had a customer call me today with this problem. I don't know what version of software the switch is. They have routes 001 thru 008 setup with destination codes and cell phone numbers entered for the dial out numbers. When they get a call they can hit the voice call key and enter the...

Hello, Will the redirect DN patch work on a 4.0.04C NAM and MICS with 6.1 software? The NAM is directing callers to the (Using the dialpad enter the extension you would like to reach loop).Won't let callers get to Mailbox. When you first call a target line the AA answers instead of the mailbox...

Hello, trying to startup BCM 400 3.6. When I try to change the start DN to 9600 I get a dialog box telling me this.This is thru the quick install wizard. Invalid selection: 9406 is the largest possible 4 digit Start DN. 9600 is the start of the DID range. Darren,

Hello, I'm setting up a BCM 400 3.6. I have a DSM 32+ ,digital trunk interface, GATM8, and ASM8. I would like to use the 2/6 channel split.Or would the 3/5 split be better for this configuration? It is getting a PRI. DN's start out with 9600. Will this conflict with using 9 for an acess code...

Hello, I setup two Nortel door phones at a customer site. Also I connected DOC's to both. They open the doors every time. The problem is, I setup a hunt group to answer the door phones. Set the door phones to answer the HG 001 DN .3rings. I set the members of the group 3 total.I didn't assign...

Hello, Got a CP 100 with 3.0 software. The IP address has been changed to 192.168.1.200. I want to get it back to the default 192.168.110.10. I hooked up the serial connection and started a Hyper Terminal session. Booted the CP up and watched it spit the info into the session. I hit any key...

Does Nortel BCM Unified Messaging integrate with GoldMine email

Hello, Have a customer with an MICS 4.2 and a NAM 4.1. Here's what is going on. When they call in at night with the ringing service off the NAM picks up and plays the after hours greeting,which is number 2. If you put the services on the NAM will pickup and you here a pause and then it plays the...

Hello, Got a customer that has three phones in a warehouse. The ringing volume will get turned down for some reason and they can't here the calls. They do a feature *80 to increase the volume again. Is there a setting somewhere like in system programming to set the ring volume to it's highest...

Hello, I searched for this one but found nothing definite about it. Customer setup a phone to be forwarded with destination code and route. The extension forwards like it should,but it picks off calls before the receptionist or the AA can get the call and the caller is sent to the cell...

Hello, How do you do the "other" selection on a 7208. When you have a 7316 or 7310 and you feature 981 to check your messages,and the display has the other option to enter another mailbox and it's password to check messages on that mailbox.How's that done on a 7208? Dmac,

Hello, I have a customer with a CICS with 6.1 software. When you do an internal call extension to extension you here a low pitched static in the back ground. It doesn't bother enough to cause the parties to not here each other,but is loud enough to annoy you. It does happen on some external...