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Paging Problem... Any ideas?
We are installing CCM 6.1 and our warehouse currently has a Melco KA390 paging module. I tried to configure an ATA186 and ran a cable from the ATA to the Tip and Ring poles on the KA390. If I connected it as a straight through, I would hear dial tone broadcast over the PA once I plugged in the...- rgrignon
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- Replies: 2
- Forum: Cisco: Call Manager
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Voicemail Only Extension
I'm sure this is very easy but I am coming from the Nortel World. I have to setup an extension that goes directly to voicemail. It will never have a phone associated to it. How do I go about creating this. This is simple in the Nortel World. Create a 1 user ACD number and NightcallForward to...- rgrignon
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- Replies: 5
- Forum: Cisco: Call Manager
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Monitoring Individual SIP Trunk
We are considering implementing SIP throughout our infrastructure and SIP is charged per concurrent call path. I want to make sure I don’t over allocate at one site, so If I can find a way to see snapshots of how many lines are in use, (per trunk not per call manager) I could scale the SIP trunk...- rgrignon
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- Replies: 0
- Forum: Cisco: Call Manager
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SECC Routing - Could someone explain this?
I am reworking some older existing call center setups on Symposium Express and came across something that seems puzzling to me. I am hoping someone could shed some light on it for me. 800 Number -> DNIS 5399 CDN5200 -> DFDN 5399 (aquired by SECC) CDN5201 -> DFDN 5399 (aquired by SECC) ACDN5399...- rgrignon
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- Replies: 5
- Forum: Nortel: Symposium call center solutions
