Search results for query: *

I have a hunt group setup with 4 users, If a user is logged in and doesn't answer a call it automatically switches that user to Aux-Work. If the user doesn't realize it, they could be in Aux-work for a long period. Hitting AUto-in puts them back in. Is there anyway to stop this from happening?

We have 2 switches that are DCS'd together (Switch A and Switch B) Switch A has a full time operator and Switch B does not. ARS is setup for low cost routing, so that when an employee from Switch A needs to call a customer that is local to Switch B the call routes to Switch B and goes out a...

I have 2 Definity switches connected with a point to point T-1. All DID's for both switches come into switch #1 with a pri T-1. All incoming DID calls for location #1 show the caller ID info, however all incoming DID calls for location #2 show the trunk name on the display instead of the...

I have an attendant that also has an extension (5100), due to coverage requirements,I need backup users to be able to answer the calls. I have the trunks setup so that incoming destination is set to an x port that has a coverage path, to ring the backup extensions, This works fine, but If...

I was just given the job of overseeing our phone system. (Definity Prologix g3v6 $ Intuity Audix) Does anyone know of some websites (other than this) that would teach me the basics...especially routing. I am an MIS Manager and I don't know much about phone systems. Thanks in advance

I used to be able to dial the Tac to dial out on our DID trunk(t-1). We then upgraded to a PRI trunk and I get a fast busy when I try to dial the Tac. It was setup with the same COR. When I try to change DIAL ACCESS from N to Y. I get an error "cannot have dial access on Isdn with this...