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Hi All, Does anybody know how to connect the CP Mini to the DLC? i have the RJ11 cable where 1 end goes into the mini itself but on the other end is also an RJ11 end which i am presuming needs cutting off and just connecting straight to the strips where the ipe cable sit but wanted to make sure...

Hi All, I have a little problem with callpilot release 4 im stuck with... when i setup a user with basic admin rights to reset passwords, although the reset passwords promp is available when they log onto the callpilot manager, i get an error when a password is changed. i have to give the...

Hi, I have a problem with a customer who is using Smile. When a call comes into the console, and is transfered by the operator to a user, the call sits in the "hold" box of the console until the call is terminated. Has anybody come across this problem before?? Thanks.. sean.

Hi All, Has anybody had the pleasure of using a Media Card to carry out Voice services for Symposium?? I have a CS1000S system, with symposium express. I am trying to use a Media Card for Voice Services messages. I have followed the NTP's on how to set up the Voice Services card but my agents...

Hi All, I am trying to connect a modem to a MMail system on an OPtion 61. I can get me PC to connect to the console port, using procomm plus, and setting s of 2400 8-1-none. I have a US robotics modem (the kind with no dip switch settings) which is setup to 9600. Does anybody have the...

Hi All, I have a problem with callpilot, 1.07. and release 4 succession on an option 11c. The callpilot has aquired all its CDNs and agents etc, and the elan is showing up and ok, but i cannot dial into any mailboxes to receive messages. I am able to get the "welcome to callpilot, mailbox?"...

Hi All, I have 2x Option 61C's which i am installing in a hospital. For extra resilience they want half of the extensions to go on each machine. The extensions for each room will be split across the 2 systems. e.g. in a room of 4 phones, 2 will be off one 61, and 2 will be off the other. The...

Hi All, I have a problem with a rls 4 CS1000S system. I am trying to install a new ISDN30e circuit with a NTBK50AA PRI, and an on board DCH card. the circuit is configured for slot 11, and is installed in slot 1 of the Media Gateway. After the configuration of my circuit, i try to enable and...

Hi All, Would anybody be able to tell me the configuration required on the Succession, and also the configuration on the Symposium Express for the use of DNIS. I thnk i have the setup correct, but the calls into the number i have created seem only to be going to the default ACD queue of the...

Hi All, I have a problem with the Phanton extension feature on agents in SCCS Rls 5. I can add the phanton DN's to the agents, and test that wherever an agent logs in their phanton number follows them. The problem i have is although this feature works ok, when i log into the symposium via the...

Hi All, I am going to a site which has a Rls3 MICB installed with 32 channels. They want to upgrade it to a ICB Rls4, and add an extra card to provide 62 Channels. I have received 2x ICB cards, 1x Dongle, and 1x keycode for the new dongle for the upgrade. If i look through the NTP's is says i...

I ahve a problem where Scheduled reports do not run using symp client, on windows 2000 pc. Symposium server is Rls5, and has the latest PEPs installed on the client, and the server. You can duplicate a report, set it up to print to a printer, or to be sent to a file, but if you schedule the...

I have a problem on a symosium rls 5 on 2003 server. If i try to start the SMonW, it appears to hang for around 5 mins, and then sends out a message saying that the service has failed to start, please start manually. Has anybody come accross this error?? Sean.

A couple of weeks ago i read a thread regarding removing the H befroe ext number on calls between systems. Could anyone let me know again how to do this as i cannot now find the thread. Sean.

Has anybody come across te following problem on startup of SCCS Rls 5. although this message is generated, it appears that the service is actually started on the server, the message reads NBTSM service encountered a problem and needed to close Tahnks for your time..

Hi All, I have a smile console, version 2.3.4, running on a XP PC of the spec recommended in the NTP's. Every couple of days the console needs rebooting as it locks up. It sends out a run-time error of '_9970(ffffd90e)'. Has anybody come across anything like this?? Thanks for your time, Sean.