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Is there anyone on here that is interested in some remote work helping my company out with an inherited Avaya SBC? the installing contractor has moved on from Avaya, and this is the one product that I am not familiar with enough to trouble shoot. the current issue is that remote phones stopped...

I have a customer that came to us with a SE select running 11.1 FP 1 they are experiencing a lot of voicemail crashing. ( seems related to when the secondary server is running..) my gut is to push to 11.1 FP1 SP1 and just stay off of 11.1 FP 2 for now, unless others on here have had good...

TLDR: Q1: Should I update my sip software out of phase of the IPO release? Q2 anyone have issues with data pass though and J139 Have customer saying that some class rooms the data passthrough is not passing traffic. if you reset the phone the passthrough works for an undetermined length of time...

anyone else having issues with remote extensions after upgrading to R9? we were using a couple of remote extensions and when we upgraded to R9 the phones still register, but there is no audio path.. I did notice that several options for remote extension have either moved or been removed...

does anyone have an idea as to why a 9608 would ignore the setphnol 9 I have 5610s and 5620s that work fine, I would like the 9608s to work as well ( this is for dialing from missed calls etc.) I know I can make the phones work with out a 9... this work around has its own faults. here is the...

has anyone got a 9508 or other digital set to dail correctly from the call log? I know how to fix this on IP sets with the 46xxsettings.txt file. but I can not figure out how to get the phone to add a 9 and a 1 to dial out on a digital set. ( short of messing with incomming caller ID and adding...

can anyone explain to a dumb@$$ what the Primary Trans IP setting is? I have read this 50 times and I am still unsure of what they are saying. Primary Trans. IP Address: Default = 0.0.0.0 (Disabled) This setting is only available on control units that support a LAN2. Any incoming IP packets...

OK I know I have seen people saying not to do this... and to use vsphere etc.. lets say its done and in. are the following issues with 1xportal the types of things that others have seen? 1: 1xportal showing the user is on a call but you cant select the call or hang up the call. 2: 1x user logs...

I have a system ( 6.1) with oneX portal installed. when we install call assistant ( configure:install one X Call Assistant) the system works, however if you shut down the PC it will not stop the proccess and keeps the PC from shutting down. I thought it was some software the customer was...

I have a customer that has 2 sites. she has a user ( x333) that hits "follow me to" types in a number on the other site(x444) and then heads over there... on 3.2 the call would go back to her voicemail (x333) as to be expected with the Docs. After an upgrade to 5.0(24) the call rings...

I am working with a Customer trying to get VPN phones working with Firebox x1250e firewall. I can get the phone/firewall to talk, we get an IP on the phone, then the phone requests FTP files, the server shows the request but then says "TIMEOUT waiting for Ack Block#1" I read this as firewall...

we had a customer on a 406 still running 3.2(54) we finally got them to OK the upgrade to something maintainable... anyway we were attempting to upgrade them, however the upgrade password had been changed, dumb question, on a 3.2 system where do you change this password? we fiannaly figured...

WE have a system that you will leave a message in a box; when you check the messages you hear "you have 1 new message" the user hits "2" to get new messages and you hear " you have no new messages" the voicemail is lost, it is not old, it is not in the account folder etc... system was recently...

I have a voicemail pro 5.0.21 that is not deleteing deleted messages. we loged in to look as other things, and noticed that the old messages are staying in the account folders, the status message file shows every wav file still in it and you can see that they all have +D in front of them...

Was wondering if any one has used Unified messaging in Exchange 2007 and UMS togeather? the document on setting this up ( Ipoffice Voicemail Pro Instilation PDF) is extremely vauge as to what should work etc. and what all should work, I should be able to call and get messages? right? if we...

anyone get a cisco phone to register to an IPoffice? I can see it in monitor ( talking not registered) Phone is ex 777 FYI phone is at 10.0.0.89/24 gateway is 10.0.0.243 phone system IP500 is 10.20.0.20/24 routing is in place and working. I have IP endpoint license in and valid keep seeing...

so I have attempted to use the QE reprovisioning tool ( tool will reload the 4620QE with H323 software) but the tool needs a license - it will generate the email for you to send to Avaya to request the license however the email address bounces back. ( the software has the address hard coded...

by request I will start a new thread on this. ( the other thread was actually started by a coworker) I am trying to get a PIX 501 version 6.3(5) and a VPNPhone to work the IPOFFICE ( 406) is at 4.2.11 the VPN phone is what ever is packaged with 4.2.11 on the CD --- I am close and any help...

at my office we have a coverage path that handles inbound calls it flows from phantom to guy a to b to c then voicemail for phantom. what I want to do is have a hunt group and have the ability to let people "log in" and log out of the group as they are avalible to handle inbound calls I get...

so I think I have this figured out. I have SBS2003 w/exchange running localy (ABC.com to be kept) other company has exhange 2000 running. (XYZ.com to be dumped) if I add XYZ.com to my default Policy in my Reciepiant policyes then change the MX record to point to my server. then have the old...