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I am trying to get a ACD group setup as UCD-MIA to go to vmail box if all agents are busy or do not answer the phone. I cant seem to get it to follow a coverage path. No vectoring in switch. Appreciate your help.

Is it possible to park a call on one system and pick it up on another in an scn?

I have a G3i-V11 Installed a 429d diod/co card and with loop start lines and caller ID. As soon as I enable caller ID on the trunk group the calls no longer ring through to the Attd. analog caller id is turned on in customer options i have tried all 3 protocols bellcore, ntt, v23-bell. Anyone...

Installing a new t1 on a g3 we dont have the adaptor and were using an external csu. Does anyone know what pins off the back of the switch that it uses. Pretty sure back in the day i did it and just wired out the first 4 pairs to a jack 568b.

Is there a way to get a report im working with g3 v6

Has anyone done any 3rd party IVR with IP Office? If so could you link me up to some solutions please.

is there a test condition to see if agents are logged in before it sends it to the group? i am not logging them all the way out either just using the group enable/disable.

how do i restore from the mo disk?

Had one die on me. we found a replacement. Will it load from the floppy upon startup? Restoring whenever the last backup was.

I have two system networked. all lines come in on one side. I would like to make some lines ring all phones. Meaning both local and remote system. Im told the only was is with advanced networking. Anybody got a workaround for this?

When the operator presses a button on her dss console if that person is on the phone she can hear the conversation. Intrude is off. Any ideas? On another note i added tapi to 3 users so they could dial from outlook. 1 user works perfect the other 2 the option to dial from the station doesnt...

phone wwas working now it says call service 172162250 on the screen any ideas??

Anybody got any version of asa posted somewhere that ii can download? Appreciate it.

Looking for opinions from anyone who has installed it. Ease of install ease of use etc

Getting Error Phone failed to register when trying to get phone manager to work in voip mode. I have license, I have gatekeeper enabled. It works fine in pro mode but as soon as I set it to voip on the user tab and in the preference of the softphone it fails to register. Im not using auto extn...

Ive got a system that appears to drop calls. Working with verizon they are telling me that the numbers being called ar busy and that they send cause code 17. Rather then hearing a busy signal the system is just dropping the call. Anybody been down this road?

Anybody found a way to pre record greetings for the auto att and activate them remotely? Rather then have the customer record over their regular greeting. Having the customer remote destop in and change the greeting is not an option.

Im sure there are some of you out there using tp anybody tried to get it to pop?

wondering what programs if any people are using to ensure vmpro stays up and or restarts if it gets shut down.

I have problem where outcalling from voice mail stops working. there is a message that says something about to many calls. I actually have to restert the service to get it going again. Ive been told that its a security issue to avoid fraud. Anybody got any insight on this and how to fix?